Manage your wireless service, upgrade devices, and access customer support. Earn points through surveys, shopping, games, and receipt redemption to get real gift cards from popular retailers.
What We Love
- 👍 Good customer service (when reachable)
- 💰 Affordable service option
- 📊 Can view data balances (when working)
- 🎯 Helpful for tracking usage
Room to Improve
- 🐛 Login functionality broken - 'keyword not supported' error
- 🐛 App shows blank/white screens
- 🐛 Data balance not displaying or updating
- 🐛 Constant logout issues requiring re-authentication
- ❌ Misleading data plan advertising (25GB vs 10GB hotspot confusion)
- ⚠️ Poor customer support responsiveness
- 🔗 App redirects to website instead of functioning independently
- 📱 App crashes and freezes frequently
- 🚫 Login denies valid SafeLink customers
- ⏱️ Extremely slow loading times
- 💳 Payment processing failures without confirmation
- 🔐 Security concerns and phishing-like appearance
- 📵 PIN/verification code delivery failures
- 🎯 Inconsistent 'enrolled/not enrolled' status
- 📊 Data balance only updates once daily
- 💰 Refund requests not honored
- 🌐 Account access issues after service changes
