Access your health insurance information on the go. View claims, digital ID cards, and contact customer service securely. Requires a Quartz membership and MyChart account.
What We Love
- ๐ Successful account merging (MyChart to UW Quartz)
- ๐ Easy to find and convenient (for some users)
- ๐ Great insurance company (for some users)
- ๐ Easy to navigate site (for some users)
- ๐ Great access to results, summaries, appointments (for some users)
Room to Improve
- ๐ Hard to navigate and figure out
- ๐ Too many unnecessary push notifications
- ๐ Not user-friendly, hard to find anything
- ๐ Messaging option inconsistent
- ๐ Bill pay option hard to find or missing
- ๐ Inconsistent or frequently changing helpful features
- ๐ Buggy app, intermittent problems
- ๐ Broken links
- ๐ Unable to find future appointments
- ๐ Buttons take users out of the app to a webpage requiring re-login
- ๐ App user experience is bad, redirects to external sites
- ๐ Can't find appointments in the app
- ๐ Can't access after-visit summaries easily
- ๐ Awful new portal, can't find preregistration or upcoming appointments
- ๐ Worse format, difficult to find basics
- ๐ Statements issue (white screen, customer service unhelpful)
- ๐ Appointments not showing up in app
- ๐ Can't see lab results anymore
- ๐ Cannot access lab results on mobile app
- ๐ Update removes pertinent information (billing, scheduling, appointments, results)
- ๐ Removed health information from app, directs to clinic apps
- ๐ Have to go multiple places and log in for info
- ๐ Unable to see upcoming appointments, have to download MyChart app
- ๐ Update removes clinical data, described as 'hot garbage'
- ๐ Pointless app, can't look at results, find appointments, check in, or request refills
- ๐ Old system was better
- ๐ Can't view test results from app, only web browser
- ๐ Difficulty navigating to find billing information
- ๐ Confusing, can't find needed information, app is useless
- ๐ Upcoming visits/appointments no longer visible
- ๐ Useless app, redirects everything to a webpage, no actions possible
- ๐ Difficult to find clinic phone numbers
- ๐ App redirects to browser, no use for the app
- ๐ Does not list all providers, difficult to message them
- ๐ Will not let user in
- ๐ Difficult to find policy information and specific benefits
- ๐ Requires two apps (insurance and hospital)
- ๐ App is worthless, directs to website
- ๐ Disappointing, redirected to website, defeats app purpose
- ๐ Frustrating not to be able to pay bill online
- ๐ Every link brings you to their website, no point in the app
- ๐ Poorly designed, not user friendly
- ๐ Hard to navigate, can't make appointments, can't see EOB without leaving app
- ๐ Takes you outside the app to a small, unreadable website
- ๐ Too much technology, no instruction on how to use
- ๐ Cannot open mobile app due to two-part authentication
