THANKFUL
Thanks for a great app with great customer service! Super glad I joined during your early stages and saw it grow to what it is now...would love to see an updated ability to have multiple "main lines" under one login account vs being limited to one main line and team extensions, i currently maintain 3 phone lines: 1. My main carrier line 2. my SideLine and 3. a second biz line via the "Digits" app by T-Mobile which isnt as good of an app as SideLine is...Wish I can just use SideLine only no matter how many lines I'm paying for. Also, would love to see some features available from the SuperPhone app like the automated "follow-up messages" to keep in touch with contacts that I havent spoken to in a while to build strong relationships, having that incorporated into SideLine's functionality for better business networking would be a game changer...meanwhile, I'm very happy with my SideLine!
Thanks 🙏🏾
Thanks 🙏🏾
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Response from developer
Hey there, thank you so much for your support and for leaving a lovely wonderful review. Currently, we have auto text and call reply which you can turn on at any time. On top of that, we're working on a new feature set we think you'd love. If you email us at reviews@sideline.com, we can tell you more about it and maybe sign you up for early adoption. Hope to hear from you soon.
Used to be great
I ported my number over from google voice a couple years ago and was initially happy. A couple things have really started to mess me up lately:
1) when you switch to a team number you can’t text message from the web. This was a cool feature that’s not available to me any longer.
2) if you have a ported number and switch to teams you can’t switch back. So no web messaging available maybe ever?
3) when they recently upgraded to iOS 12 the app failed to function for over half a day, meaning I had no phone at all for this time. This cost me hundreds in lost business, but though I asked for a compensation in subscription time for lost revenue they ignored the request.
4) the app is generally buggy and will often display without a text box to type in, needs to be killed and reloaded with some frequency
1) when you switch to a team number you can’t text message from the web. This was a cool feature that’s not available to me any longer.
2) if you have a ported number and switch to teams you can’t switch back. So no web messaging available maybe ever?
3) when they recently upgraded to iOS 12 the app failed to function for over half a day, meaning I had no phone at all for this time. This cost me hundreds in lost business, but though I asked for a compensation in subscription time for lost revenue they ignored the request.
4) the app is generally buggy and will often display without a text box to type in, needs to be killed and reloaded with some frequency
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Great service
I use the sideline number for my business calls. My company suggests a second phone, a work phone but I barely remember to carry one. The calls are always clear unlike a different service we tried before. The text interface works great. I love the options to auto reply, and voice to text. The only thing I wish could be improved is, I can not use the sideline on my Apple Watch series 3. I can see a call is coming in, but can not answer it and I can see and read a text but can not reply. If that is something sideline could add I’d be sold for life. Aside from the watch, which i am not even sure sideline has control over this app has helped me with my job.
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Can't save contacts in app
The app works fine for me, I mostly don't even mind having to pay for it because it's functional- except that it lacks one of the major things I want it to do. I use it as a separate number to deal with a whole separate part of my life; but the only way I can save numbers is to save them to my main contacts. I want to be able to have my sideline numbers in sideline only and to keep everything totally separate. Instead I have to guess who everyone is from text convo context because I can't add names to the conversations. If I found another app that did the sane things but let me have a contacts list I would jump ship instantly.
Update, this still isn't a feature and I drove 40 min out of my way for no reason today because of a message that was delivered 2 hours late. So glad I'm paying for this app now. I'm counting the days til a competitor comes up with a working version of this so I can switch.
Update, this still isn't a feature and I drove 40 min out of my way for no reason today because of a message that was delivered 2 hours late. So glad I'm paying for this app now. I'm counting the days til a competitor comes up with a working version of this so I can switch.
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Response from developer
Hi, we're very sorry to hear you were inconvenienced in this way. As long as you had a strong cell connection, this message should have been delivered right away. If you email us at reviews@sideline.com, we can look into what happened and how to make sure this doesn't occur again.
Works flawlessly for me
I use Sideline for online purchases requiring contact info. Also perfect for food carry-out pickups. Shopping for a car (or any face to face purchase) is/was so much less annoying since calls go to Voicemail.
Since cellphone numbers are becoming unique personal identifiers, Sideline completely insulates my true identity. For whatever reason I rarely receive cold or “Robo” calls. And because I have set my iPhone up such that any caller not in my Contacts doesn’t ring and goes straight to Voicemail, the convenience quotient is very high.
I was an early adopter and have to say that it is difficult to find a support team on any app (or PC software) that has been more responsive. I never wait more than 24 hours and communication is always professional, prompt and clear.
Since cellphone numbers are becoming unique personal identifiers, Sideline completely insulates my true identity. For whatever reason I rarely receive cold or “Robo” calls. And because I have set my iPhone up such that any caller not in my Contacts doesn’t ring and goes straight to Voicemail, the convenience quotient is very high.
I was an early adopter and have to say that it is difficult to find a support team on any app (or PC software) that has been more responsive. I never wait more than 24 hours and communication is always professional, prompt and clear.
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Response from developer
Hey, thanks for the review. It's excellent to hear Sideline and our Support team are working so well for you. If there's anything else we can do for you, email us at reviews@sideline.com and let us know. We'll be more than happy to help you out.
Small Business line
I have a small construction company and to keep costs down, I was using my personal cell phone for my business. It didn't work out too well. I was getting too many calls and missed a few important business calls because I thought they were personal calls. So I considered getting a second phone but I didn't want to carry 2 phones. Sideline solved all my problems. They gave me a great number and the app is user friendly. Now my business and personal calls are separate and I even have a dedicated voicemail for my business. It is an Excellent product. I have already recommended it to my friends and colleagues. Worth the money
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Great potential. So many errors.
Love that I can use this app for business calls, because I don’t answer random numbers to my personal line. However there are ongoing issues with texts and web messaging. Any texts longer than a sentence or so breaks apart and out of order, so my clients can’t understand what I’m saying. Same goes for incoming messages. Lots of “read” messages stay marked as “unread” after opening and replying. Web messaging often doesn’t load and old messages disappear.
Once my year subscription is up, I’ll be looking elsewhere. I’ve reached out for tech support and they want my clients to screenshot and send copies of texts, and it’s incredibly unprofessional. They refuse to offer any type of credit for lack of app working. I’ve had to go back to using my personal line after initial contact, almost making it a complete waste of money.
I so wish they could figure out these bugs...it has wonderful potential but I don’t have the time to be their QA assistant and pay to do so.
Once my year subscription is up, I’ll be looking elsewhere. I’ve reached out for tech support and they want my clients to screenshot and send copies of texts, and it’s incredibly unprofessional. They refuse to offer any type of credit for lack of app working. I’ve had to go back to using my personal line after initial contact, almost making it a complete waste of money.
I so wish they could figure out these bugs...it has wonderful potential but I don’t have the time to be their QA assistant and pay to do so.
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Response from developer
Hi Chelsea, we're so sorry to hear you've been experiencing these issues. Our support team does their best to solve issues quickly and with as little effort on your side. That being said, some issues can be account specific, so they may need a bit more information from you. If you'd like, you can email us at reviews@sideline.com we can see if there's a way to fix this problem without having your customers take screenshots of your conversation.
Text Messages Don’t Always Arrive
I never write bad reviews. But after my experience here I feel I have to let others know what happened to me. I have had sideline for over two years. After they changed to a subscription their service has been terrible! I have had text messages from clients not arrive or only parts of a conversation arrive - which has made me look like an idiot and unresponsive to my clients when I don’t respond. I have contacted their support team numerous times and for the times they actually decided to respond to me they told me they couldn’t fix it and to let me know if it happened again. It. Has. Happened. Every. Month. For. The. Last. Six. Months. I have sent them the numbers the lost messages were sent from with the times it was sent. I have screen shots from my clients of their messages to me that never arrived. They have no response or fix for me and refuse to refund me my subscription fee. I am hugely disappointed in their product and warn anyone wanting to use it for their business to stay away. Look into another product if you want to actually get your messages from clients.
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Response from developer
Hi there, we're incredibly sorry this happened and for so long. This is well below our standards. If you email us at reviews@sideline.com, we'll look into what's going on and how to fix this for you.
Great, awesome!
I had been looking for something like this, and thinking of getting a second cell phone to have a different number for my banking that I want to keep private. Now I have it! I love the fact that I can choose a different ring tone from my regular ring, so then I know it's a private call. I am blind, using my iPhone with speech, so I sometimes have trouble accessing my voicemail, and cannot find how to put it on do not disturb, but, if you can help with that, the App is excellent!! I also love being able to turn on call forwarding when I can't answer calls, but still can answer if I get calls on my regular number. This App works so much better than others I've tried. Thank you.
Deb the pianist
Deb the pianist
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2 cents
It’s a shame that I had to edit my review yet again. False advertising. They have contacted me through email. It states right on the home page of their website. “Auto attendant coming by soon” I couldn’t get a date out of them. Now they say that they are never bringing auto attendant to a single line. Clearly a class action law suit waiting to happen from all their preexisting paid customer.
On the plus side. The static has gone away and it works well now. I really think it works great now.
From a business view. Sound quality is better than Ring Central. Not as clear as Vonage. Almost sounds like a non-digital call. I find myself struggling to hear the other party. What really kills the app. is Auto-Attendant is “Coming soon” or you have to buy two lines🤔. If I wanted that I would stick with VoIP. Without auto-attendant people will think they are calling a personal cell phone and not a business.
Price is great. Updated: On the app. It states $2.99 but it’s included with the monthly charge. (Must be left over from the free days of this app)Most of the cost is on the phone carrier. Considering I’m burning minutes that get wasted anyways.
The cool feature is the auto missed call text with picture or logo.
So we will see! This could cut out another profit sucking expense. If I don’t loose any business!
On the plus side. The static has gone away and it works well now. I really think it works great now.
From a business view. Sound quality is better than Ring Central. Not as clear as Vonage. Almost sounds like a non-digital call. I find myself struggling to hear the other party. What really kills the app. is Auto-Attendant is “Coming soon” or you have to buy two lines🤔. If I wanted that I would stick with VoIP. Without auto-attendant people will think they are calling a personal cell phone and not a business.
Price is great. Updated: On the app. It states $2.99 but it’s included with the monthly charge. (Must be left over from the free days of this app)Most of the cost is on the phone carrier. Considering I’m burning minutes that get wasted anyways.
The cool feature is the auto missed call text with picture or logo.
So we will see! This could cut out another profit sucking expense. If I don’t loose any business!
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