Leave a Review Line2
Continuous Issues on iPhone
I raised it to 3 stars. You have to reboot the phone when this happens. It’s a pretty serious bug, since when this happens, there’s no way to know it’s happened until you try to use the app. If you’re like me and not on your phone all the time, you could miss phone calls and texts for quite some time before realizing Line2 is logged out.
Original Review: My wife and I both use this app, and we both have the same problem. We get logged out, and we cannot log back in. The password is correct, because it works on the computer. This is a problem with the app. Let me rephrase that. This is a HUGE problem with the app. This has happened on three separate occasions. It says login info is wrong when it is without a doubt correct. I even go to the computer and change the password, and then I put the new password in on my phone…still doesn’t work. I’ve tried reinstalling the app as well…no dice.Show lessDeveloper Response
Hello @Dr.Stupid - We regret to read that you are having issues with the Line2 app. We appreciate you being a long-standing customer. These issues are not common user experiences. We would love to look into this and provide the necessary troubleshooting steps. Our support team can be reached via live chat on our website www.line2.com and over the phone at (888) 472-9900 on Mondays through Fridays at 8 am EST. - 8 pm est. Please feel free to reach out to us between those hours.Loyal user
It's been almost 15 years now since I stop having a cell phone plan and just using my iPhone as a wifi phone with line2. Took a little getting use not being able to talk while on the road but that the reason I got rid of the cell phone plan. Here is the positives: yearly cell bill is $99, less likely to get a cell phone driving ticket and I can't be reached all the time (Me time). There are free wifi at most everywhere so it's like you have a cell phone plan. I have been happy with line2 for a decade. Wish they would include faxing at a reason price with there business plan. 8x8's plan is better so they have my business line but I am very happy with Line2. Keep up the good work. Oh thanks from finally adding the ability to to get pictures. I’m still on the legacy plan and the sound quality is pretty poor. I can’t upgrade because the auto attendant does not have the same features as the legacy plan. I am stuck between poor quality in the legacy plan, then trying to find out if the new system sounds betterShow lessDeveloper Response
Hello, @MrPowerBliss- Thank you for choosing Line2 as your service provider. We appreciate your loyalty. We would love to troubleshoot any issues that you may have. Please reach out to our support team with the reference number AS2324 so that we can look into this a little bit further for you.Spam calls out of control
For the past 6 months everyday getting random calls that last 44 seconds but never hear the phone ring nor does it show as a missed call. Contact customer service took weeks to get a reply only to be told they have to see the issue happen in a 24 hour span I emailed them about 20 plus examples of the issue for the next week. They supposedly did testing only to be told there nothing that can be done about it so all day my team has to call back all these phone numbers from all over the country to either recieve this number is disconnected or we didn’t call you. Been a loyal customer for years with no satisfaction at all customer service doesn’t even exist then send a rating survey to funny. Why sell business services if you don’t value other small businesses who rely on your service but they know how to stalk you for there payment and up charges for texting which is just another money grab I guess it’s time to move on or create a better option for all hardworking small business owners this service isn’t worth the money at all.. horrible customer service problems never solved rare updates or upgrades and no credit off when the app decides not to work properly… I wouldn’t recommend this even if it where FREE!!Show lessDeveloper Response
Hello @Vbalo - We are sorry to hear that you are having issues with spam calls. Please bear in mind we do not have any control over spam calls. Our support team would love to assist you however with a free number change or to assist you with putting in measures that may make it harder for spammers to get through to you. Also, our application has had several updates over the last couple of months. Our chat and phone team would love to troubleshoot what may be occurring you can find our contact details at https://www.line2.com/resources/contact/