Leave a Review Line2
Continuous Issues on iPhone
I raised it to 3 stars. You have to reboot the phone when this happens. It’s a pretty serious bug, since when this happens, there’s no way to know it’s happened until you try to use the app. If you’re like me and not on your phone all the time, you could miss phone calls and texts for quite some time before realizing Line2 is logged out.
Original Review: My wife and I both use this app, and we both have the same problem. We get logged out, and we cannot log back in. The password is correct, because it works on the computer. This is a problem with the app. Let me rephrase that. This is a HUGE problem with the app. This has happened on three separate occasions. It says login info is wrong when it is without a doubt correct. I even go to the computer and change the password, and then I put the new password in on my phone…still doesn’t work. I’ve tried reinstalling the app as well…no dice.Show lessDr.Stupid
Developer Response
Hello @Dr.Stupid - We regret to read that you are having issues with the Line2 app. We appreciate you being a long-standing customer. These issues are not common user experiences. We would love to look into this and provide the necessary troubleshooting steps. Our support team can be reached via live chat on our website www.line2.com and over the phone at (888) 472-9900 on Mondays through Fridays at 8 am EST. - 8 pm est. Please feel free to reach out to us between those hours.Loyal user
It's been almost 15 years now since I stop having a cell phone plan and just using my iPhone as a wifi phone with line2. Took a little getting use not being able to talk while on the road but that the reason I got rid of the cell phone plan. Here is the positives: yearly cell bill is $99, less likely to get a cell phone driving ticket and I can't be reached all the time (Me time). There are free wifi at most everywhere so it's like you have a cell phone plan. I have been happy with line2 for a decade. Wish they would include faxing at a reason price with there business plan. 8x8's plan is better so they have my business line but I am very happy with Line2. Keep up the good work. Oh thanks from finally adding the ability to to get pictures. I’m still on the legacy plan and the sound quality is pretty poor. I can’t upgrade because the auto attendant does not have the same features as the legacy plan. I am stuck between poor quality in the legacy plan, then trying to find out if the new system sounds betterShow lessMrPowerBliss
Developer Response
Hello, @MrPowerBliss- Thank you for choosing Line2 as your service provider. We appreciate your loyalty. We would love to troubleshoot any issues that you may have. Please reach out to our support team with the reference number AS2324 so that we can look into this a little bit further for you.Spam calls out of control
For the past 6 months everyday getting random calls that last 44 seconds but never hear the phone ring nor does it show as a missed call. Contact customer service took weeks to get a reply only to be told they have to see the issue happen in a 24 hour span I emailed them about 20 plus examples of the issue for the next week. They supposedly did testing only to be told there nothing that can be done about it so all day my team has to call back all these phone numbers from all over the country to either recieve this number is disconnected or we didn’t call you. Been a loyal customer for years with no satisfaction at all customer service doesn’t even exist then send a rating survey to funny. Why sell business services if you don’t value other small businesses who rely on your service but they know how to stalk you for there payment and up charges for texting which is just another money grab I guess it’s time to move on or create a better option for all hardworking small business owners this service isn’t worth the money at all.. horrible customer service problems never solved rare updates or upgrades and no credit off when the app decides not to work properly… I wouldn’t recommend this even if it where FREE!!Show lessVbalo
Developer Response
Hello @Vbalo - We are sorry to hear that you are having issues with spam calls. Please bear in mind we do not have any control over spam calls. Our support team would love to assist you however with a free number change or to assist you with putting in measures that may make it harder for spammers to get through to you. Also, our application has had several updates over the last couple of months. Our chat and phone team would love to troubleshoot what may be occurring you can find our contact details at https://www.line2.com/resources/contact/Double Billing Nightmare AVOID
This answer doesn’t make sense - how can you not see transactions from a third party?? So anyone who pays via Apple doesn’t get credit for paying?? How does this make sense? So you cancel everyone’s line if they pay via Apple because you can’t see the transaction? Where does the money go then???? It disappears into thin air? Absolutely Horrible. Avoid this app at all costs unless you want to argue with them about their mistake. If I could give ZERO stars I would. I have used this app as my second line number for over ten years and was happy. However last week I got a notice that my account was past due. That’s odd I thought, I’ve been paying monthly via my apple subscription for 10 years. So I called customer service and found out that since 2018 they have been billing me annually on a card that is now closed - hence the problem when they tried to run my annual subscription this week. No problem I thought, they will see that I have been double billed and do the right (aka LEGAL) thing and refund me for all the double bills which totals nearly $600 now. Nope. They just tell me they can’t do anything and that because the agreement they sent me over 5 years ago had some fine print in it that I was supposed to cancel my subscription on Apple they did their due diligence and I’m out of luck. I balked and was told that a supervisor may call me in 24-72 hours. Let’s see if they actually do.Show lessAsmaroun
Developer Response
Hello @Asmaroun- We are sorry to hear that you experienced this issue. However, we usually encourage customers who created their account through the app store and then upgrade to our directly billed plans to cancel their subscription through the app store to avoid being double billed. Unfortunately, we would not be able to refund any monies that were paid to a third-party entity because we cannot see your transaction history. We apologize for any inconvenience this has caused. Please feel free to reach out to Apple Support for additional assistance.Double Billing Nightmare AVOID
This answer doesn’t make sense - how can you not see transactions from a third party?? So anyone who pays via Apple doesn’t get credit for paying?? How does this make sense? So you cancel everyone’s line if they pay via Apple because you can’t see the transaction? Where does the money go then???? It disappears into thin air?
Absolutely Horrible. Avoid this app at all costs unless you want to argue with them about their mistake. If I could give ZERO stars I would. I have used this app as my second line number for over ten years and was happy. However last week I got a notice that my account was past due. That’s odd I thought, I’ve been paying monthly via my apple subscription for 10 years. So I called customer service and found out that since 2018 they have been billing me annually on a card that is now closed - hence the problem when they tried to run my annual subscription this week. No problem I thought, they will see that I have been double billed and do the right (aka LEGAL) thing and refund me for all the double bills which totals nearly $600 now. Nope. They just tell me they can’t do anything and that because the agreement they sent me over 5 years ago had some fine print in it that I was supposed to cancel my subscription on Apple they did their due diligence and I’m out of luck. I balked and was told that a supervisor may call me in 24-72 hours. Let’s see if they actually do.Show lessDeveloper Response
Hello @Asmaroun- We are sorry to hear that you experienced this issue. However, we usually encourage customers who created their account through the app store and then upgrade to our directly billed plans to cancel their subscription through the app store to avoid being double billed. Unfortunately, we would not be able to refund any monies that were paid to a third-party entity because we cannot see your transaction history. We apologize for any inconvenience this has caused. Please feel free to reach out to Apple Support for additional assistance.Double Billing Nightmare AVOID
Absolutely Horrible. Avoid this app at all costs unless you want to argue with them about their mistake. If I could give ZERO stars I would. I have used this app as my second line number for over ten years and was happy. However last week I got a notice that my account was past due. That’s odd I thought, I’ve been paying monthly via my apple subscription for 10 years. So I called customer service and found out that since 2018 they have been billing me annually on a card that is now closed - hence the problem when they tried to run my annual subscription this week. No problem I thought, they will see that I have been double billed and do the right (aka LEGAL) thing and refund me for all the double bills which totals nearly $600 now. Nope. They just tell me they can’t do anything and that because the agreement they sent me over 5 years ago had some fine print in it that I was supposed to cancel my subscription on Apple they did their due diligence and I’m out of luck. I balked and was told that a supervisor may call me in 24-72 hours. Let’s see if they actually do.Show lessDeveloper Response
Hello @Asmaroun- We are sorry to hear that you experienced this issue. However, we usually encourage customers who created their account through the app store and then upgrade to our directly billed plans to cancel their subscription through the app store to avoid being double billed. Unfortunately, we would not be able to refund any monies that were paid to a third-party entity because we cannot see your transaction history. We apologize for any inconvenience this has caused. Please feel free to reach out to Apple Support for additional assistance.10 DLC has ruined line 2.
I run a busy physician office where we often send patients text messages about their appointments. Ever since Line 2 signed up our office for the 10 DLC Registration it has been absolutely horrible. They will routinely shut off our text messages for up up to 48 hours with no warning. It can take an hour to reach their customer service agents. once they agree to reestablish it, it’s a minimum of a few hours to a few days for them to get us back online. The worst part, our client/patients have no idea that the system is down because they send a text message and they get confirmation as if it went through. We cannot see the text messages they sent, cannot retrieve them later, they just disappear. This is absolutely horrific if you run a time-critical office, a professional office, or you want to keep your clients. People will think that you didn’t respond and you will have no way to contact them or figure out who tried to reach you during the downtime. Line 2 has no idea how many text messages it takes to set off the spam filter, and they don’t have direct control over it so they have to contact a third-party company, which takes additional time. If it happens on the weekend, forget it. Nothing will happen till Monday.Show lessBman12345654321
Developer Response
Hello, @Bman12345654321- It must be frustrating to have your text messages getting disabled so often. We apologize for any inconvenience this has caused you and your business. Our SMS policy provides guidelines on how the feature should be used. Please see our SMS policy to ensure that you are adhering to the guidelines https://www.line2.com/SMS-policy/. Please feel free to reach out to our support team Mondays to Fridays from 8 a.m. to 8 p.m. EST for additional assistance https://www.line2.com/resources/contact/Does it really need a text language filter?
I use this app for my business line and have found in the past 5-6 months that messages will not send, which I originally attributed to poor signal. It soon became apparent that any message that contained a swear word was met with a refusal to send. I hate to say it, but swearing is necessary in business; not between the business and customer but more between colleagues. Also I shouldn’t have to scrutinize my messages and change my usual personal tone so I can send a text. Even more-so, I shouldn’t have to think of a better way to text my coworker to ask for a rivet gun because the message got rejected because it contained the word “gun”. I have been using this app for about 4 years but I think it is time to find one meant for adults, as my business has obviously outgrown this one.Show lessToiletbrushxxx
Do not port your number to this company!!!
We have been trying unsuccessfully to port out our business number from line2 to our local provider. 6-7 unsuccessful attempts. The local sends in exactly the information that line2 says they need and something is always wrong. Port requests are denied with various errors and line2 tech people deny that they even received a request. Either they are incompetent using their own system or unethical in stringing out into paying more monthly fees. We feel like our well known, long standing phone number is being held hostage by this company. Considering legal action.
Even without the failures in porting out, the Mac OS app doesn’t work well. Hard to manage multiple lines on desktop app. Too expensive compared to other options. iPhone app is better as far as multiple line but often the call quality is poor or connections dropped. Needs a very fast WiFi connection.Show lessjcity church
Developer Response
Hello @jcity church. This is not the experience that we wish you to have. Please go to this link for instructions on how to cancel your account: https://support.line2.com/hc/en-us/categories/200108577- For immediate assistance, please call us at (888) 472-9900 or message us at l2support@line2.com with your account details and we would be happy to assist. Thank you, ^DHTechnical issues to the very end.
I initially got their service for a business project. I then used it on my resume. Soon, many people had the number, and I needed to keep it. Then the issues started. Two weeks of not being able to send texts. The reward? A rate increase. My number starts getting spoofed. Their resolution? “Just get a new number.” That was enough for me to decide to port out. I found a carrier, and started the process. They kept changing my info and rejecting the port (an FCC violation). After several attempts to port, and discovering they blocked it, I contacted them and said my next call was to the FCC. In total, it took TWO WEEKS to port out. They finally complied in the end. DO NOT use this service for anything other than a burner number, and even then use a different service.Show lesshuewish
