Leave a Review Line2
Dropped calls
There are a couple things I am concerned about with Line 2, one of them being that I have calls that get dropped if on too long and then when you try and call the person back it says that you’re already on a call with them, this seems to happen when I’m on the phone for an extended period of time with one person. The other thing I’m not happy with is when we had to go so long without being able to send text messages, Line 2 was having internal issues, there was no compensation for what we had to go through and business that was possibly lost.Show lesskpfqqp
Outage-Refund???
How in the world do you run a telephone company in this day and age without having SMS capabilities? I understand outages happen, but this is beyond ridiculous. We’re going on a week with no text messaging? Most people rely on this for business, what is the company going to do to offset our lost business and compensate us? Unless something big is done fast, I recommend everybody contacting Verizon or AT&T and porting your number. Would be much cheaper to port and set up a forward then to continue to lose business this way.
So I revived a form letter response from the developer… now what I want to know is what are they going to to do for us (the entire line2 community) to make up for putting us out of business for over a week??Show lessjoealto
Locked out of account, no response from Line2
I rarely write reviews but people should be warned off. I had a couple of phone numbers with Line2 and it used to work fine but I’ve been locked out of app for a while and I can’t get a fix. Use this as a secondary number so not urgent but it is a problem. I reset my password through the web dashboard but it’s not recognizing as soon as I log out. I can’t get into the app at all. Support is useless. I’m guessing it’s an AI. Apparently I’m not the only one with this issue. I’m not sure what happened but I would stay away from this until it’s fixed because at the moment it’s worse than worthless if you actually need to receive calls.Show lessccprop
Unreliable
We use this in our office and it is so aggravating. There are issues with the app not working at least once a week. We have to log out of all devices quite often. It will ring and not let you answer the call then takes a few minutes for the missed call to show up on your recent calls. There are so many times we try to call out and it won’t connect. When you call support, they repeat all the steps you’ve already done and it works for 20 minutes. Then it stops working again. There are so many times our patients are unable to reach us bc the unreliability of this app. It’s cheap, that’s the only pro, but you certainly get what you pay for.Show lessjb2408
Reliable phone service
I’ve been using Line2 for many years. They were wonderful all that time. When COVID came to the U.S. in 2020 and the lockdowns happened I noticed service was becoming a problem for calls coming in and apps for the phone and desktop. I would call and I couldn’t reach anyone so I would email them. The emails were getting through because I would get auto-response back confirming the emails were received but no actual emails addressing the problems. This I have been doing for over a year and I've not had any responses back. I've seen reviews on the Internet and a lot of people are having serious problems also. I am now looking for another company. It's sad that a company that one gave wonderful service came down so much.Show lessCoronaYoYo
Over a Decade of Declining Service.
For the past year there are times where the app will just log out entirely. Then it refuses to recognise the credentials to login. This was remedied by a password change before, because it was at least possible to login to the website. Not anymore. It’s now only possible to login to a dashboard link that allows no changes and is currently only useful as a way to view received texts. Being this has been used as a primary phone number for over a decade, only because the alternatives are even worse, it’s difficult to leave. After messaging support and receiving no assistance at all, that even more painful option of leaving the app for good seems even more likely than ever. Why pay for a service that doesn’t work and doesn’t work well when it does and then provides no support to make it work?
Typically after a certain amount of time a service that has somehow managed to exist should be expected to improve. In this case it’s obvious that quite the obvious is true.
No Thank You Line2.Show lessViva Orta!
Developer Response
Hello @Viva Orta!, this is not the experience that we wish you to have. Please message us at support@line2.com with your account details and we would be happy to assist. Thank you, ^RAWas never perfect but just keeps getting worse
From the beginning there were issues with missed calls, texts, and app bugs but aside from rarely updating the app to address issues, the experience just keeps getting worse without any form of support.
* calls often drop before you can answer because by the time your actual phone rings, the caller has heard too many rings and hangs up
* texts are often not received by the app or don’t get delivered to the recipient
* trying to tap the voicemail tab to listen to messages just instantly crashes the app no matter how many times you reinstall and reboot your phone
* call quality over 100mbs WiFi is so poor it’s unusable
* spend 30+ minutes on hold for support only to be told by a message to call back another time
* support emails are ignored and not replied to
Sure it’s half the price of Grasshopper and more mature business second line products but it should be far more reliable than it really is.Show lessBocastephen
Awful Customer Service and Terrible Call Quality
The call quality is like making an international call 30 years ago or like playing the game telephone—garbled and unintelligible. The notifications you receive for calls are also quite inconsistent. Very often, important calls would simply not ring on my iPhone and navigating their convoluted system settings to fix the problem didn’t help. Finally, I decided to port out my Line2 number to a cellular carrier. I continue to encounter problems with the port request from Line2–everything from an invalid PIN (which Line2 provides, btw) to an invalid address (even though it’s definitely my address). I have been calling Line2’s customer service number (on hold for 45 mins before asking me to leave a message, and they never call back) and emailing them (4 messages/tickets started but no reply) but it’s like they know I want to leave their service and refuse to help. This whole company is a nightmare to deal with. If you port your number to them, be prepared to walk away and lose your number, because that’s the point I am fast approaching.Show lessMRa555
Developer Response
Hello @MRa555, We are sorry to hear you wish to port out, can you please respond with the reference number, so this can be further investigated. Thanks ^RDGood business tool in general.
I’ll give this one 4 stars as I’ve been using it for years now. The good points about it are that it interfaces well with the contacts app already on your phone. Works very well as a separate line and has its own texting function.
It used to have a feature where my wife was able to get and access my VM from her phone. Then she could notify me of who to respond to first. Which allowed me to ignore the phone and just keep working. I only had to respond to her calls. They took that feature away. Please bring it back. I found it very useful in a micro business situation.
Also the latest update seems to be dropping an inordinate amount of calls. I think you guys are trying to do too many updates. Once it’s working leave it alone.
Update: I’m currently running iOS 14. The current version of Line2 doesn’t play nice with it. I can no longer attach a photo to any texts. You can select a photo but the app always fails to process it. Then the app locks up most of the time. I wrote to customer service and pointed out the issue. Their response was they needed more information. ??? Don’t they have iPhones with pics? Not being able to attach pictures to client’s texts is a serious serious issue that renders the app a 2 star app. FIX IT!!!Show lessFattyheadshok
Developer Response
Hello @Fattyheadshok, Thanks for your feedback. You wife can still access your voicemail without being in the app, please try this help article https://help.line2.com/article/1538-how-do-i-access-my-voicemail-from-a-different-number. Also, our app does support MMS (images) and group messaging, just not videos. If you continue to experience issues, please contact support via the app by going to Settings > Help > Contact Support. Thank you, ^RDApple continues to drop the ball
I have been using this app successfully for 2 years. All of a sudden I am unable to check my voicemails through the app (iphone) or through the dashboard on my computer (safari). Customer service reports that newer versions of iOS and safari do not support the voicemail function. The only way to check my voicemail is to work around through chrome. Super frustrating as this is not the first app that I’ve encountered this with over the past 6 months. And all have been apps that are used regularly to support my small business.Show lesstcanderson767705
