Leave a Review Line2
Does what I want it to do
UPDATE: We have now gotten rid of our legacy office phone system and everyone is using iPhones with Line2. It works great. Phone ring on Line2 and iPhone simultaneously. Voicemails are emailed to you for easy listening and forwarding. It just works.
Another great update. It's pretty amazing to be able to manage a second line from my iPhone. In fact, we use Line2 for our company. It's not perfect, but it's close. And it keeps getting better.
UPDATE: great job on the new version. It’s beautiful. I like the design better than my native phone app. (I said it).Show lesscvonline
Great for calls & basic texts.
I got this app so I could get a local number while keeping the number I've had for over 10 years. I'm in real estate now & a local number is important. However, because I'm in real estate, I often need to share contacts, send/receive photos, videos, they finally figured out how to send photos, but videos still don’t work, and even if I’m on my iPhone, if someone shares a contact w/ me, it won’t come through & open. Additionally, why isn’t there an Apple Watch app? For some reason I only get the alerts & call throughs on my watch about 1 out of every 10 times, so it’s really frustrating. Lately it’s been taking forever to connect, even on WiFi. And if the call isn’t picked up on either end, it hasn’t been showing up on recent history. Super frustrating.
I had previously given this 4 stars, but I’ve got to drop it as it seems to be getting worse, not better.Show lessBeth_M
Avoid at all costs, terrible customer service
Line2, if you're reading this, you can thank your employee "Brian C" for causing you to lose a customer today. I would give Line2 negative stars if I could. I was a loyal customer for years, but I am now leaving this disrespectful company and will instead use Skype. The customer service from Line2 is the most wildly unprofessional I have ever seen. I spent over 9 hours trying to get in contact with Line2 over a billing issue that I wanted to quickly resolve so that I could pay Line2 and resume using their service. After many calls and messages, I reached a polite man on the phone who tried his best to help me but couldn't. My many emails went unanswered, I often encountered bots who ignored me on the online chat system, and finally, "Brian C" said he would ban me from the online messaging system after I told him that the company was acting unprofessionally and that I would need to delete my account if they couldn't resolve the billing issue. My interaction with Brian was the final straw after many negative experiences over the years with this horrible company (and during the holiday season in a pandemic, how tactless). Congratulations, Brian, you have worsened your company's reputation.Show lessHarry.Thehat
Developer Response
Hello @Harry.Thehat. This is not the experience that we wish you to have. We have submitted a coaching ticket for that agent and the interactions will be reviewed. Should you require further assistance, we would be happy to assist you if you can message us at support@line2.com with your account details. Thank you, ^RAGreat service until you try to cancel
Had the app for many years and it works well. Now I no longer need a second line and am learning that they make it very difficult to cancel service.
You can’t do it via the app. You can’t do it online. The help page directs you to a url that doesn’t work. I tried chatting with customer service but that’s only for sales and they can’t help. The only option is to call. Tried that and was cut off twice. Otherwise, very long wait times. Recorded message suggested opening a ticket via the help tab. I’ve done that so let’s see if they respond, how long it will take and if they can help.
It should never be this hard to cancel a service one no longer needs especially after being a loyal customer for many years.Show lessLV953
Only Line2 to Line for 10$, Spam stay away
Well, I am a new customer, I might change my review, but so far, I haven’t seen anything positive from Line2, since I downloaded it, it started to freeze up, it is slow, I bought the Standard plan for unlimited SMS and unlimited Calls, but it is not letting me text people unless they are Line 2 customer, that does not make sense- we are talking about 13,20$ charge/mo and what is Business App not kids kind of thing.
I still can make call, quality is So so.
I tried to call like 10x they just don’t want to pick up the phone, well you still can send Email... wait till they respond. What is frustrating is that when you buy the plan they mention unlimited sms and call to US/ Canada from anywhere and when you use it. Not even 1 sms.
Still waiting for a solution otherwise I am gonna cancel the whole thing and report to App Store. 3 days Trial( they charge you at the first min you pick your plan). 30 days money back well I will see if that is True... but hopefully they will fix the issue.Show lessDr.Georik
Developer Response
Hello @Dr.Georik, This is not the experience that we wish you to have. Please message us at support@line2.com with your account details and we would be happy to assist and resolve the issue for you. ^DHFalse Advertising
This app supposedly offers a free version and/or a free trial. The process is confusing when you’re attempting to create an account. There is a $9.99/mo version and I selected the free “standard” version since I wasn’t sure how much I would like the app. As soon as I clicked on “standard”, I received an error message from the app telling me that I have already signed up for the app previously and that another “free trial” would not be extended to me. I have *never* created an account for this app in my life, nor have I even downloaded it until today. These guys are scammers. I’ll find another calling app where at least the fine print is displayed up front and the creators are not engaging in shady practices to make money.Show lessjinahenry
Dont use!
This is a horrible app. Its always glitchy. Doesnt work like it intended too. The voice call is substandard. I just spent about 400 bucks on this with three lines. Im finding another service because my customers are complaining and i’ll eat the money. Save yourself the time and money. I will write this off as a loss. Just a note for everybody that thinks this a some false review. Ive been a customer for more than three years with at least 3 lines. I have been extremely hesitant to do research to find another service because of the time that it takes. Also the implementation into my business of a new service would take a lot of time and manpower. Ive worked with line2 through many problems in the last 3 years but im just done.Show lessjimmy252.000
Do not waste your money
After about 30 hours of my using (and paying for) the app, it logged me off, tried to call customer service to ask wha happened they mentioned their server detected that I’m “ Fraud “ and I’m asking people for information, I explained in dispatcher in locksmith company and just text technicians information and which address to go and what kind of job they will do , or text my customers asking them for pictures for locks and safes needed to be drilled and so on , I asked customer service not to depend on computer detection and they can go and check the messages I’m sending, they basically careless unhelpful bunch of thief’s, I had to go through apple to file a complain and get refund , didn’t have a chance to test service will but all what I can say that I do my job with other applications fine without any body to get his nose in my business and and don’t want even spend a minute before insulting me and claiming that I’m “ Fraud “Show lessAdam california
Developer Response
Hello Adam California, this is not the impression that we wish you to have. For your account's security and for your protection, our finance department needs to verify the validity of accounts. We would like to look into this matter for you. Please go to your Settings on the App and over to Help then Contact Support and message us at support@line2.com so we may address these concerns. You may also call us at 1-888-472-9900 for immediate assistance. Thank you, ^RADon’t expect to use with Apple Watch
I just received an Apple Watch for Christmas and cannot for the life of me get the Line 2 app to install on my watch. Despite there being a troubleshooting page that says the watch app should automatically install, when I contacted support, the email I received in response basically said that there is no support for the Apple Watch, nor do they intend to support it anytime in the near future—meaning that if you’re like me and can’t get it to load on your watch, you’re out of luck. This makes my Apple Watch less useful to me than my Fitbit in this regard, because Line2 notifications at least buzzed on my Fitbit. One would think that with the move towards smart tech wearables, a company that wants to cater to businesses as a telephone line replacement would offer some sort of support in this regard.
Overall, the app works well enough for my purposes because I send all calls to voicemail and only text, but if having a reliable phone line is super important to your business, just get a real line. When I have turned on calls in the past, a percentage wouldn’t make it through.Show lessFuriae
Developer Response
Hello @Furiae, unfortunately the version of Line2 released for iOS, version 11.6, does not support Apple Watch integration. The use of Line2 with Apple Watch is possible only with iOS up to version 11.5 ^AOIt’s ok service
Calls done always come through, calls get dropped or people just can’t hear me. Messages show as being there but they aren’t. This all happens even when i have full bars on my phone or even when I’m using WiFi. Sometimes won’t let me call out, it doesn’t have my name saved as the number in the top right but has my brokerage i work for instead when it doesn’t belong to them. Pictures doing go through or come in visible, phone doesn’t ring sometimes when calls come in just sends notifications that there is a missed call.Show lesstblackwell719
