BAD BUSINESS MOVE!
This app was pretty decent, with a few dropped calls. Recently, the caller id quit working. It only says "sideline incoming call". Calls were also beginning to drop. I use this as a business line. On top of all that now they want to charge for an app, that's less than 80% functional, uses my cell data/wifi services I purchase from a provider. If that's the case I could purchase an additional line for $10. The way sideline broke the news to current app users was through an ad/text message. So if you missed it, oh well. I prefer to go with an app I know I have to pay for upfront vs. a text from a free app. This action reminds me of how Netflix treated their customers by quickly increasing their prices, if I'm not mistaken they are still trying to recover. I have also been reading where they are charging $20 to port your number out. Well I brought MY number to sideline, with that being said if I am charged to port MY number out, I will have to take further actions, because it was my number to begin with. This is one of those apps you have to read the fine print. Be cautious with this app.
Update: I decided to try it out. It was ok, not like it was but ok. Since this most recent update, the app crashes ALL the time! This is a business number. Meaning I get paid with my business!!!! If you charge for an app make sure it works! My business is just as important as this app!!
Update: I decided to try it out. It was ok, not like it was but ok. Since this most recent update, the app crashes ALL the time! This is a business number. Meaning I get paid with my business!!!! If you charge for an app make sure it works! My business is just as important as this app!!
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Response from developer
Hi Cassondra, we're sorry you're having trouble with your Sideline app. If you email us at reviews@sideline.com with your number we can look into what's going on and how to fix the problem for you.
Ok when it was free
I started using this app when it was free as a local business number. When it was free it was great and I could tolerate when things glitched. It was free after all so I couldn’t really complain. FF to October it became a subscription based app and that’s where all the problems began. We signed up and immediately started having issues. Things from billing, calls not coming in, calls not going out and most of all LACK of customer service.
After 2 weeks in December and 2 weeks now in February we were barely being able to get any customer support. We decided to pay a bit more money for another app that provides better service AND has an actual person to speak with if any issues arise. The worse part was having to pay an additional full month of service + pay to port out our number and being charged 4x by iTunes. YES 4 TIMES! You have to go through iTunes and hope their app recognizes what you’re doing. They can’t even process their own payments right then want to drop that dead monkey on apples lap. Because of that they tried to hold our phone number hostage.
We will not recommend this service to anyone and now have to see how we will get back all the overages they robbed us of.
After 2 weeks in December and 2 weeks now in February we were barely being able to get any customer support. We decided to pay a bit more money for another app that provides better service AND has an actual person to speak with if any issues arise. The worse part was having to pay an additional full month of service + pay to port out our number and being charged 4x by iTunes. YES 4 TIMES! You have to go through iTunes and hope their app recognizes what you’re doing. They can’t even process their own payments right then want to drop that dead monkey on apples lap. Because of that they tried to hold our phone number hostage.
We will not recommend this service to anyone and now have to see how we will get back all the overages they robbed us of.
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Response from developer
Hey. We're sorry that you had issues in the past. Our Customer Support Team is indeed made up of real people who'd be happy to help you at reviews@sideline.com. Let us know if you change your mind!
Awesome App! Just needs an Apple Watch App.
It’s very rare that I have any issues with the app itself. You obviously need internet connection for it to function properly so keep that in mind. Sometimes when I take a call, the red button used to hang up just disappears. Kinda weird, but clicking twice on the lock button will hang up instead. I just really wish this app was compatible with my Apple Watch series 3. I can see notifications but I can’t really take the call or answer a text from my watch. That bit is frustrating. Aside from that though, this app is a lifesaver for folks who need a separate work number but don’t want (or aren’t responsible enough for) a second phone dedicated to work.
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