Great
This is great
Bring back the applaud function.
I love Basecamp, but I don’t like the latest change. We used the “applaud” function for people to acknowledge that they had seen posts. The “boost” function is awkward. It’s harder to use quickly. If I wanted to leave a comment, I could just leave a comment. I don’t see the point of a 16 character “mini comment.” Applaud was better.
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Confusing
Unfriendly interface,not easy to navigate or find things. Doesn’t work the same in each device. Frustrating. Support difficult to find.
Great
Great
Very useful but needs interface improvement
The app is very useful for team work but it still needs much more clarity in each page and in each subcategory. Private messaging between team members is tricky and unclear as to how to make sure only intended user gets it. It seems in some pages or subgroups you can ping a member and in others you can’t.
A better master menu of all subgroups per project, with a drop down list of action options could be better.
Thank you for reading.
A better master menu of all subgroups per project, with a drop down list of action options could be better.
Thank you for reading.
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Response from developer
Thanks for this feedback, we appreciate hearing from our users as we're trying to create the best experience for everyone using Basecamp. If you're having any trouble figuring things out feel free to email support@basecamp.com and they're always happy to help!
Clunky and unreliable
I’m writing this on an iPhone. I often have a poor connection as I commute through tunnels etc. The app can’t handle this situation at all. It hangs or crashes. It says there is no data in the Files section or Messages when I know there is because we’ve been putting data in there for months. It should at least acknowledge that it’s loading and not tell me everything has disappeared!
There are too many features and you can’t turn off the things your team doesn’t use so everything is cluttered and the most used parts of the app are buried behind a half dozen taps. I should be able to put shortcuts to the parts of the app I actually use on the front screen. Instead every time I load I have to go “tap, tap, tap” to get anything done.
There are too many features and you can’t turn off the things your team doesn’t use so everything is cluttered and the most used parts of the app are buried behind a half dozen taps. I should be able to put shortcuts to the parts of the app I actually use on the front screen. Instead every time I load I have to go “tap, tap, tap” to get anything done.
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Basecamp is the go to project tool
I work together with several clients and multiple teams. We can all work from anywhere and we often do. Right now team members are in Vancouver, Hawaii and New Zealand. That’s what I call work life balance. We can travel and still keep projects on time and clients happy.
Gold Standard Project Collaboration App
Been using Basecamp since the beginning. It was better than the rest when they first wrote it, and they have out-developed the competition ever since.
Looking forward to what’s next.
Looking forward to what’s next.
Basecamp
Greatest tool so far having lots of fun learning and integrating the team.
Very different from v2 and 1, missing some basic things
I've been using Basecamp for years now. Without it would have been literally impossible to manage so many projects. However, be aware of you're moving from v2 to v3. It's shockingly different, the customer interaction is limited. I'd advise to fully test it, and also as a customer to see exactly what you're getting into before switching from an existing version.
***update. As of yet, believe it or not a customer cannot reply to a post/email within “Basecamp”. They need to go back to their emails and reply, believe it or not, this is ridiculous basically zero need to even mention Basecamp to a customer... they can only reply by email.
***update. As of yet, believe it or not a customer cannot reply to a post/email within “Basecamp”. They need to go back to their emails and reply, believe it or not, this is ridiculous basically zero need to even mention Basecamp to a customer... they can only reply by email.
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