Leave a Review Norton Family Companion App
Useless to configure, impossible to uninstall
Every action to create a profile, reinstall or delete starts with an error message “There was a problem contacting our servers. Please try after some time.” Well that “some time” has been going on for over a couple months. Fix your app!misterpeet1965
Absolute worst most stressful app I ever used.
I never set time limits but they came up anyway with only 60 seconds to enter email and complex password and make and save all setting changes, but wait, this app just locks for my kids and doesn’t allow going back or giving access to parental controls.Sochigg
why
This is from a preteen who has this on their iPad, so I recommend you read an adult’s review. They can tell you from experience what the app is like.
This app does not do it’s job well. It blocks EVERY (yes, every) website with a video on it. This is quite a struggle to work around and discouraged me from using Safari for quite a while. Second, if you set a time limit on your device using this app (which you can already do without this app) it removes almost all app icons and kicks you out if you’re in one of those apps. This becomes an issue because sometimes you’ll be being something that you enjoy, and then that time limit just makes your device as barren as a dessert.
Lastly, it doesn’t track your apps at all! I’ve accidentally been sent to horror games on Roblox, and have those games show up on my Continue menu. However, the app didn’t do anything about it, which is unbelievable. It should at least store this information on the app!
This app can easily be summarized in two words: DON’T BOTHER. Instead of genuinely protecting your device, it traps you in a cage of limited content, doesn’t allow to access more even when you need it, and calls it protection. Parents, if you’re considering downloading this app, do yourself a favor and trust the 1.5 rating - this app is not worth your time.Show lessIn Oblivion
Developer Response
Hello! We really apologize for the issue you have faced, kindly be assured, the concern will be surely addressed for you as your better experience with our service is very important to us. Your efforts would be really appreciated if you could reach us on our Facebook at https://m.me/norton or on Twitter at https://twitter.com/NortonSupport.A app from SATAN
So my parents didn’t even get me this app but I’m just so bored coz Norton family deleted all of my apps so I’m just sitting here arguing about something I shouldn’t be arguing about. But I just want to say to you guys, I fell your pain in every way possible so thanks Satan for making Norton.boredacrobat
Worthless
A child can delete the app straight away. It took away some apps from my phone and some apps didn’t work. When I turned it off, all my apps where back disorganised and I had to reassemble it all. Do not trust this app, it makes things worse.SaraJanzir
Developer Response
Sorry for the trouble. We'd like to collect more details about the issue you cited in the review. Please send us a message to our official social support Channel -Twitter at https://twitter.com/messages/Nortonsupport or on Facebook at https://m.me/norton with this tracking number NOF080369. We can help.This is Terrible!!
I would give this app 0 stars if I could!! It’s an absolute privacy violator, like I know ya parents wanna monitor what your child is doing on the internet and checking what apps they have, but people need to have privacy on their devices. Even if they have no bad apps on it people still need to have phone privacy. This is an absolute trust breaker. And also the screen time is disaster. It is is so ridicoulous, their excuse is oh I want to limit my child’s screen time and blah blah blah blah, even tho the parent is on it just as much or more. This app is ridiculous, it is a complete trust breaker and won’t even let you access apps that aren’t even bad. I don’t reccomend this app at all!! One more thing that is terrible when there is a time set that you should be off of it at night, when you can go on it again all the apps are reorganized. Especially when you organized your phones apps the way you want them. This is app is terrible and do not reccomend!!Show lessDO NOT RECOMMEND WHATSOEVER
Developer Response
Hello! We really apologize for the issue you have faced, kindly be assured, the concern will be surely addressed for you as your better experience with our service is very important to us. Your efforts would be really appreciated if you could reach us on our Facebook at https://m.me/norton or on Twitter at https://twitter.com/NortonSupport.HATE THIS APP!!!!
At first I’ll admit I liked this app but then it started using to much internet so I couldn’t watch Netflix! Not only that but I put in the time and effort to sort all my apps into folders and Norton just deleted them! And whenever I tried to use the app now it just shows me this screen saying “Install VPN” but when I did install it the upload failed! And when I do manage to use Norton I have to keep making my account because Norton keeps deleting it! I absolutely DESPISE this app and if you’re thinking of downloading it my advice is DON’TShow lessocto x
Might’ve broken my phone
My guardian recently got this for me and I had no problem with it. For context I had several groupings of apps and an alarm app set. This app was set up so it locked me out of my phone from 11pm to 6am. When I got in at around 11am all of my groupings were gone and my app order was scrambled. (This caused my phone to go from 2 to 4 pages) My widgets were gone and my alarm app was going off but it didn’t allow me to get into the app.Show lessMushroomcacti
I hate it
This app is terrible your child doesn’t get any privacy what so ever never use this at all. You shouldn’t even have unless you don’t trust your child it’s terrible can you please make them have a little more privacygvhyvyhgjug
App restrictions needs work
When supervision turns off, all controlled apps appear on home screens ignoring the original organization in folders or clear home screens (using App Library).
I appreciated the ability to control my child’s devices in one management portal but unfortunately the supervision of Apple devices caused problems where I had to remove the app and go back to screen time for my management. I have all of the app shortcuts removed from home screens and exclusively use the App Library. I have to remove all the apps every time supervision turns off.Show lessNoScore4U
