Barely works
I tried linking to my Evernote. That did not work either. In fact, using the “sign in with Google” option returns an error message. So I couldn’t link my Dragon Anywhere and Dropbox accounts.
Nuance has been around a looooonnnng time. You’d think they’d have this figured out by now. But they don’t. I want to use Dragon Anywhere. But I am afraid my files are gonna get deleted or I won’t be able to open them. This app is so full of bugs that it’s a wonder Nuance stays in business. I will never pay $300 for the desktop version of Dragon, because Dragon Anywhere has made me afraid of how broken I imagine it to be.
Response from developer
We’re sorry to hear about your experience with syncing to Dropbox, and would like to investigate this further. Please note that you can also log into Evernote using your email address or username, and it will sync with Dragon Anywhere as expected. Please contact Dragon Anywhere Technical Support (free for subscribers) at 770-702-6014, or email us directly at ios-apps-admin@nuance.com for further assistance.
Unable to create password to even trial out the app
See timeline:
20th July: After phoning through for assistance, I have deleted and reinstalled the App on the ipad as advised. However as it couldn't be resolved, I was suggested to send a screenshot so that the technical team could have a look.
21th July: Screenshots sent via email.
22nd July: You acknowledged the receipt of the screenshots. You had also asked if I have tried to create an account today and if I am still facing the same issue?
24th July: After deleting and downloading the 3rd time, I still have no success, it's the same as the original issue that was brought up on 20th July.
3rd August: You replied "Is the WiFi on your device enable? Please note the Dragon Anywhere app requires either WiFi or mobile data to work."
3rd August: I confirmed that I have an active data connection at all times on my ipad.
9th August: Your response "Could you tell us your current location we need to check if you are in a non-supported location."
9th August: I replied that I am based in Adelaide.
12th August: Your response "Is there a way that you can download Dragon Anywhere on another iOS device to test against?"
See TLDR, there isn’t a helpful response over the weeks other than asking the customer piecemeal over external factors. I hope others have better luck with the app.
Response from developer
We’re sorry to hear about your experiences with the application and our Support Team, and would like to help you dictate as soon as possible. If you could please update your review with the ticket number provided to you in your call with Support, then we will reach out to you directly. Alternatively, you may email us directly at ios-apps-admin@nuance.com, and we will be sure to assist you.
SCAM. Beyond horrible...Trial doesn’t work
Then you touch the microphone and it will say retrieving subscription information. Then it said something about my subscription being made in Europe (nope)... and popped up a dialogue with a box same to get help. Clicking that box brings you to a website that doesn’t help you.
Eventually called voice. The person started taking my information and wanting my phone number and seemed clueless what we were even talking about and I realized this was a dead app.
Online PC version is better not available on IOS
The voice commands are hit and miss.
Disappointed but I am hoping that the developers can improve the app, as the concept is very good.
Response from developer
Thank you for your review. Please note that Dragon Anywhere will adapt to how you speak over time, resulting in improved accuracy the more you use it. Dictating with a headset might also be helpful, since it would filter out any background noise that could potentially result in transcription errors. If you would like direct assistance, please contact Dragon Anywhere Technical Support (free for subscribers) at +44 (0) 20 3027 4217.
Complete waste of time
Do not waste your time
Response from developer
We’re sorry to hear your experience, and would like to help you log in as soon as possible. Please contact Dragon Anywhere Technical Support (free for subscribers) at (001) 514 228 9199, or email us directly at ios-apps-admin@nuance.com.
Difficulty cancelling
I gave up following the nonsensical loop. Still paying! Will need to phone now!
Response from developer
Thank you for your review. We’re sorry to hear your experience, and would like to investigate further. Please contact Dragon Anywhere Technical Support (free for subscribers) at +61 1300 856 388, so we can assist you further.
Simply horrible and can’t get the 150$ to work!
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Like the other 100s that complained about not being able to access the subscription I called customer service. Useless, they told me to call Apple. I’ve paid for this for 5 months now and I can’t use it. Terrible service and support. Do not purchase, you have been warned (yet again!).
Edited: it now appears to be working and I had to log into my account and reset my password after they told me the dev. Had fixed the issue. I want to be either refunded for the five months I couldn’t use it or 5 months to be added to my subscription. It shouldn’t take that long to get a solution or an addition to your subscription. I’ve been totally reasonable but 160$ for 7 months of use is simply not worth it.
Response from developer
We’re sorry to hear that you are not able to access your subscription, and we would like to assist you as soon as possible. Based on the experience you are describing, it seems that you may not have contacted our authorized Nuance support team. Please update your review with the ticket number provided to you in your call with our service team, and we will reach out to you directly. Alternatively, you may contact Dragon Anywhere Technical Support (free for subscribers) at 770-702-6014.
Don’t waste your money
I cancelled the subscription and obtained a refund. In fairness the Dragon standalone PC products are very good and the Word program dictation has come a long way. There was no way to get any support from Nuance and the only way to get a response to my situation was to leave a review. Too little and too late. Seriously in 2021 its not good enough.
Response from developer
Thank you for your review, and we’re sorry to hear about your experience. We would like to investigate this further, and make sure you are reaching out to the correct support team for assistance. Please contact Dragon Anywhere Technical Support (free for subscribers) at +61 1300 856 388, and we will help you log in as soon as possible.
Indicating French as a language is misleading
App malfunctions
Keep in mind this is just all within the first 24 hours of downloading the app -- terrible first impression. I don't want to take the risk of buying a paid subscription since this is what I experienced with just the free trial.
