Dragon Anywhere User Reviews

Nuance Communications

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It really deserves more than two stars but...

I had a subscription to this app two years ago. It had a very good transcription rate... between 80% to 90%. It was that good. I’ve canceled the subscription because I ended up not using it during the editing part of my work. Then my wrists started acting up, and thought this would be the next best thing to continue working.
I re-subscribed to Dragon Anywhere back in November 16, 2020, and am writing this review on November 26, 2020. Ten days into my subscription and I have not been able to get into the app. I have been in touch with both Apple and Nuance to address this issue, downloaded, deleted and re-downloaded the app at least five times. Canceled my subscription and attempted at resubscribing, not to mention having a two hour phone call with Nuance and Apple’s customer service... still, couldn’t log in. I changed my password, tried restoring a subscription... same thing. When it works, this app is phenomenal. You can train it, and it requires minimal editing in terms of punctuations. So, if you’re one of the lucky ones who got it to work, well done you. They also have excellent customer service, courteous and you can tell that they try to do their best to help. It is regrettably too glitchy for the five-star rating the app deserves.

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angeljay999

4 years ago

No longer permits custom words

One of the best features of this product permitted users to customize words so that names, places and things that are not part of Nuance’s normal vocabulary can be recognized when dictating. While this feature is technically still present, you can no longer use your voice to train the program, thus making this feature essentially useless. I called customer support and the tech acknowledged that this was an issue. However, he told me that there was nothing that could be done. The loss of this feature crippled this app. I reset the app, deleted it and reinstalled it. Yet, this feature still not present. Dragon, if you are reading this review (and I hope you are) please correct this problem.

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Unhappy New Yorker

4 years ago

Might be good if you could log in...

As the title suggests, if you go some time - as you might, for instance, during a global pandemic - without using this, you’ll find that you’re asked to do the old fashioned thing of logging on. Ah. Now which email did use to register? The work email? The family mail? The personal mail? Er... Try all three. One of them must be the one. After trying all three (including the full, ancient ‘googlemail’ version just in case) and not getting the email to tell me what my password is (checked spam, etc - no joy), it would appear that either the reset emails are sent using the electronic equivalent of a carrier pigeon and will arrive in due course, or that the customer service isn’t that brilliant - but either way, I can’t actually use the App when I need to. Oh well. Custom taken elsewhere...

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EdmundBear

4 years ago

Response from developer

Thank you for your review – we would like to help you dictate as soon as possible. Please contact Dragon Anywhere Technical Support at 44 (0) 20 3027 4217. If you currently have an active subscription, we can help you log into your account.

Fails from step one

Don’t bother with this. They can’t get their website working, they can’t figure out how to accept payment, and then they can’t figure out how to provide any kind of solution for the problems they’ve created. Also, for Anywhere service, you have a M-F 9-5 window to get support. Not remotely conducive to an efficient business product.

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FiBJGH

4 years ago

Response from developer

Thank you for your review. Your payment should be processed as expected when you purchase a subscription, and allow you to log into the application. Please visit our website for additional information: https://www.nuance.com/dragon/dragon-anywhere.html If you are still unable to use the application, please call Dragon Anywhere Technical Support (free for subscribers) at 770-702-6014, and we will assist you as soon as possible.

Hamburger menu crashes app

Please note that the hamburger menu crashes the app on iOS 14 beta 6. It’s impossible to get to your menu of documents. I’d rather not go through the whole beta unable to access my documents, so would appreciate a fix for this.

There are many, many issues with sharing on iOS 13. It usually just doesn’t work, so I use clipboard instead. In particular, Ulysses, which used to work with your app beautifully, no longer works, nor Drafts. Ipad version I mean. IPhone version seems to work. Perhaps better testing of iPad version would help.

As usual, language recognition is excellent.

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Prenez

4 years ago

I Wanted To Report A Bug Issue

I am not sure if this app is slowly phasing out or not, but I do know that it’s tough to report bugs or issues now. When I click the “App Support” button here, it says, “Page not found.” Plus, whenever I go on the website, it sends me in limbo to try to make a report or anything concerning this app.

In summary, I am thinking about quitting the service because the company is not seeming to put much behind this product that makes it worth what they are charging. Plus, I have had billing issues all of last year, and the problem was not really fixed at the end. So I can’t say that I have a lot of confidence in this company now.

But anyway, I wanted to report that there is a glitch going on that’s causing it to be able to make it hard to email directly from the app. This function used to be a good thing, but due to the company's lack of support on this app, this seems to be an issue. Since there was nowhere else to report the bug, I am reporting it here.

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RonP1979

4 years ago

Response from developer

Thank you for your review. Please note that if you go to Dragon Anywhere Settings and tap “Support”, it will take you to our support website below. This contains feature demos for the application, along with steps to contact Nuance technical support online or via phone: https://www.nuance.com/dragon/support/dragon-anywhere-support.html We are also unable to reproduce any issues with emailing dictated documentation directly from the app, and would like to learn more about any billing issues you may have encountered. Please contact Dragon Anywhere Technical Support (free for subscribers) at 770-702-6014, and we will assist you.

Do NOT order from them!

They are a horrible, horrible and unethical company. I ordered a one year subscription with them through Apple Pay, and was charged $141. When I went to use the program, it said my subscription had expired, even though the App’s Settings said my subscription was good for the year. Two weeks and 9 phone calls later, I have only gotten the complete run around from rude and arrogant phone reps, and I am still locked out. No apologies, no solution to my problem, and no follow up. I wound up having to cancel my subscription through Apple Pay. Do not give your business to this most dishonest and uncaring organization.

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12cgh45

4 years ago

One star until I can manage to login

I’m giving this app one star until I can actually login. The system tells me that my password is incorrect. No problem, I’ll just reset my password. The issue, however, is that I am not receiving the email to reset my password. I am 100% sure it is the email I used to purchase the product. For $300 I feel like I’ve purchased a product that shouldn’t be in version 15 as products that are this deep into version numbers don’t have the deep issues the dragon speech comes with. So far I feel like a good value for this product is $150 not $300. This issue of not being able to log into dragon anywhere is just the cherry on the top

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Gian Carlo 111

4 years ago

Complete Disaster

Took 3 times longer to do anything. Opening the document into word didn’t properly maintain forMatting , meaning I had to copy and paste it each time and then remove formatting to fix it. Doesn’t integrate right into word, so you have to constantly move from Dropbox etc. to where you want it to go. Once you export it as a word doc it deleted the file from the app itself. Giving it directions only worked like have the time. Things like backspace key, undo etc. often didn’t work. When you say next paragraph it actually skips two lines, which is annoying. You can’t dictate and type simultaneously. It’s an app with so much potential that completely falls short of helping. It truly took 3 times longer. No spellcheck or auto punctuation. Of all dictation software, this was the worst I’ve used. DO NOT BUY OR USE.

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306review

5 years ago

Response from developer

Thank you for your feedback. Please note that all formatting within a document should be maintained when exporting to Dropbox and Evernote, and all documents should remain accessible within the app after an export has been completed. You can use the following voice commands to perform some of the functionality referred to above: “Delete word” (deletes word directly left of the cursor), “Select [word or phrase]”, “delete that”, “undo that”, and “next line” or “new line” to skip only one line rather than two. If you have any further questions, please call Dragon Anywhere Technical Support (free for subscribers) at 770-702-6014.

Locked out despite paying monthly subscription last week

First fail: Subscription fee taken. App tells me I am no longer subscribed.
No support for the app leaving me no option but to see if I can get my bank to cancel last payment.
I won’t comment much on the app itself as I was still seeing if it would work for me.

Buyer beware- they will take your money but can’t seem to deliver the product!

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backtotyping

5 years ago

Response from developer

Thank you for your review. We would like to help you dictate as soon as possible - please call Dragon Anywhere Technical Support at +64 0800 523 585, and we will resolve this for you.