Cloud storage doesn’t work
The app indicates that you get 30 days of free cloud storage. However if you enable cloud storage and then go to look for your video it always generates a network error. My connection is fine. There isn’t even an option to sign up for paid storage. I bought the camera 4 years ago and haven’t used it for nearly that long. I wonder if this company is even still in business. The app is useless unless you only want to view in real time or record to a SD card in the camera - certainly not secure.
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APP & WEBSITE DOWN FOR 3 DAYS NOW
Customer support isn’t working. I’m unable to contact anyone bc the entire website and app is down. It’s making me nervous the company got hacked or something. My camera seems to be connected and the light is on but I noticed 3 days ago, a notification popped up on the Tenvisty App saying, “System unavailable. Contact customer support.” Even after multiple resets, the app no longer works. I had family members check their TENVIS cameras just to make sure it wasn’t something on my end. They’re having the same problem!! None of the buttons on the app are working so it’s impossible to contact customer service through the app. So I googled the website and every single TENVIS webpage is down. Every link you click pops up a “System unavailable “ on the top left screen . I’m nervous that something big happened, like security breach or the company went bankrupt overnight because for the entire website and app to go down for DAYS now, with zero communication from the company is causing alarm, and there’s absolutely no one to contact about this concern because they only offer online chat customer service which is “unavailable.”
Even the reset password setting isn’t working which is another concern. I tried reaching out to two twitter accounts I found but both profiles don’t seem like they’ve been active since late 2021.
Even the reset password setting isn’t working which is another concern. I tried reaching out to two twitter accounts I found but both profiles don’t seem like they’ve been active since late 2021.
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Pretty good
Could do with a few little changes but all in all for a free app it’s pretty good.