Leave a Review igloohome
Awesome!!!
We have a beach house that we rent almost year round. This little box has been working like a charm for abou a couple of years now. Never failed, and we have changed codes for dozens of times.
The only issue is about the batteries. Six Duracell batteries lasts barely a couple of months, even when sitting, just idling.Show lesspaulovilla
App is difficult
The app (running on iPhone7) has issues with creating a new pin and then being able to see it and then share it. Created a new STAFF pin. I can see the users name, but can’t see the pin or share it. What good is that?Seltzer7
Support is nonexistent
Cant log out of the app. Cant contact customer support. I’ve called for three weeks and left messages, no response yet. Also, the cylinder in their locks are poorly constructed. I’ve had to have 2 of them reworked by a locksmith to ensure that they would turn. Additionally, the locking pins are very rough which makes these locks far easier to pick-especially since they only have 5 pins instead of the standard 6.Show lessLynxkewl
Edit code
Was REALLY hoping the app, with this latest update, would allow editing of the pin code to a phone number type format. Please consider this in your next build. This can’t be a hard fix for someone of your caliber!! Come on, you can do it!!!!
😁😁😁Cdub18
Great idea, not well executed
First I should say, I LOVE the idea of the igloohome key box. It’s a handsome device and extremely clever. Someone who’s very good at math had to come up with this. The way it works is a mystery to me.
But...
I had a mechanical problem with the padlock portion at the top of the device. Basically, the key wasn’t turning the latch far enough to open or close the padlock.
I sent a couple of messages to customer support, got a Zen Desk auto-reply back saying we’ll be right with you, and heard nothing for a month. Tried again, same story.
Meanwhile, it seems that the device can’t really cope even with San Francisco’s mild weather as the electronics also stopped working after a few months. We tried using the jumpstart option to open the face of the device. No joy.
To add insult to injury, once you have an account, there is no way on the app or on their website to cancel it. You have to reach a person on their end to do it.
I suppose they must be a pretty new start up, and are eagerly learning the lessons of how to run a decent business. One thing engineering school, or any school, doesn’t teach is great customer service. That can only come with maturity and experience in the field.
I’m sure in a couple of years they’ll be much improved.Show lessKenny!
