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Hi,
I had a situation that I signed my companion up for standby flight from Charlotte to Chicago Ohare.
A day before departure I noticed there wasn’t many seats open. Too be on the safe side to get him home, he purchased a confirmed ticket.
When we got to the airport I told the gate agent to take him off the standby list because he purchased a seat.
He boarded the plane with his purchased ticket.
I got on the flight also but we didn’t sit together.
As I passed the gate desk, I reminded the gate agent that he got on the flight with his confirmed seat not standby.
Right before they closed the door, they called his name to make sure he was on board. He raised his hand.
Right before we took off I tried to cancel this portion of the flight and it wouldn’t let me. It said flown. I have confirmation codes for both, confirmed ticket and standby.
It probably shows him on the manifest (if we got one) twice.
I wanted a refund and messaged our pass bureau with no response.
Is there a way I can get a refund through you?
Thank you,
Kaelyn
I had a situation that I signed my companion up for standby flight from Charlotte to Chicago Ohare.
A day before departure I noticed there wasn’t many seats open. Too be on the safe side to get him home, he purchased a confirmed ticket.
When we got to the airport I told the gate agent to take him off the standby list because he purchased a seat.
He boarded the plane with his purchased ticket.
I got on the flight also but we didn’t sit together.
As I passed the gate desk, I reminded the gate agent that he got on the flight with his confirmed seat not standby.
Right before they closed the door, they called his name to make sure he was on board. He raised his hand.
Right before we took off I tried to cancel this portion of the flight and it wouldn’t let me. It said flown. I have confirmation codes for both, confirmed ticket and standby.
It probably shows him on the manifest (if we got one) twice.
I wanted a refund and messaged our pass bureau with no response.
Is there a way I can get a refund through you?
Thank you,
Kaelyn
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Response from developer
We're sorry you are having trouble getting a refund for the space available ticket and would be happy. Please reach out to our Customer Service team at customersupport@id90travel.com as we can't have a conversation through the review portal. If you provide information like: PNR, transporting carrier, date of flight, name of pax, best email for contact we can start the research process and be in touch as we have updates to share. We look forward to hearing from you and helping as best we can.