Leave a Review Sittr
Great app, but no tech support or troubleshooting
Honest this app is great. Very good for babysitters and parents alike to find each other. My biggest gripe however is the lack of tech support. The app asks for background check for carers such as WWC etc. mine recently expired so I obtained a new one and submitted it for review. Nothing happened. I’ve sent off so many messages to the built in support system and have never heard a response. Looking back I haven’t been able to reach tech support for 3 years.
So the app is great if it works. But if you run to to a problem you are far out of luck. I can’t even begin to calculate how many postings I have missed out on because I simply can’t get this issue resolved.Show lessRockin' Sox
Amazing babysitters, poor service
I have used Sittr a number of times and previously had been a huge advocate, recommending it to other parents for the ease of connecting with babysitters you can trust. However I was charged to my credit card twice the last time I had a sitter, and have not been able to get in touch with anyone to organise a refund. I’ve emailed customer service at least twice and used the chat function in app to prompt contact multiple times and there’s been nothing back. It’s so frustrating. Hoping this review helps me get some traction!Show lessFlickFawcett
How does one make contact with a human?
I recently have been going through the sign up process but have come across a few issues. Sadly there seems to be no real way to contact an actual person in order to sort out the issues is there some phone no. Where I can talk to a person to get the issues resolvedMrsbargin
Login issue
Downloaded the app and tried to sign up but struggled to sign up. A error dialog box will pop up!!ura nes
Liz (Sitter)
I find Sittr a great site to source babysitting. I have been on the site now for over 3 years.
The families I have meet are wonderful people and some have made me a part of their family.
It’s appeal to me is the couples that have me look after their treasures want to use a site that give them a high calibre of babysitters.Show lessbeezelizzie
Developer Response
Thank you Liz!Irresponsible money hungry company
I was working as a babysitter through this app. On a job I found myself in a domestic violence situation (the parents) and had to call the police whilst comforting their children. I emailed the contact person on the app to let them know what had happened and I didn’t even get a reply. The perp is still on there hiring sitters. Be careful!Show lessjoz444
Developer Response
Hi Joz, I’m sorry but we have not received any reports from you of this nature. We are a small family run business and care deeply about our families and carers. We are parents ourselves and take extra care to vet and support our members. If there is a need to remove families or carers from the platform we will do that without hesitation! Please contact us urgently at support@sittr.com and we will investigate thoroughly.Great service
Always able to find a highly qualified babysitter at late notice. Like the background checking and that rates are set by the app removing the need to negotiate.SimonDeWinter
Reliable, easy to use
I’ve used this app a number of times now, and it’s reliable and easy to use. The sitters have all been lovely, and I appreciate that I can post a job last minute and still find someone great. I like the security of payment and messaging.Ezzamaca
Great service, truly terrible app
Love the ability to book a verified babysitter quickly. The carers I’ve booked have all been lovely, reliable, and experienced.
The app design itself though - my goodness what a mess. It constantly shows that there are notifications for messages or bookings to be viewed, yet there’s nothing there. The whole thing is clunky and difficult to use. Very, very frustrating - but if you can endure the app itself, the service is worthwhile.Show lesstiiamet
Developer Response
Hi there, thank you for your feedback. Can you please contact us at support@sittr.com so we can look into the notification issue for you? We haven’t seen this one before and would like to get to the bottom of it. We also welcome any feedback on the App design or user experience. We regularly implement customer suggestions as in the end, you are the ones we built Sittr for. Look forward to hearing from you. James (Founder)Jacqueline
I am really disappointed with the Sittr app. Although they have lifted the rate paid to Sittrs ($25/hour now instead of $23/hour) when it was first released; there is still an influx of low quality jobs. Shifts of 1 or 1.5 hours (at $25/hour?! What is the point?)
Tutoring jobs paid at $25/hour, when the going rate is at least $40/hour +
And no options for extra pay for public holidays. When it should be at least 1.5 X or Double Time pay for a Public Holiday.
Although a mother above in the reviews is commenting the rates for Sittr should be lower as it’s just for ‘extra cash’ All Sittrs using this platform are required to have an up to date Working with children check and First Aid certificate.
This is of course, at the Carer’s expense. And they are not cheap to obtain.
Please add an option for Carers to set their own rate of pay. I have over 7 years experience and refuse to work for less than a checkout chick at Woolworths. It’s insulting. Until you add this option I will not be using your app and encourage my Nanny friends not to use it also.Show lessthemelbournenanny
