Top Notch groceries app
amazing customer service and amazing fast delivery. they are very helpful and always keen to resolve and satisfy the customer needs. i would recommend this app for anyone who wants to order groceries that will arrive in no time.
Poor Customer Service
They take so long to respond
Limited selection
Only had a few shops to choose from and those shops are the most expensive, so i’ve deleted the app
Baddest customer service ever
It’s by Etisalat which is understandable….
Very bad experience.
The most bad experience I tried ever, I ask to deliver my items between 7-10 they call me 11:30 pm to check the location , I ask to make it next day because it was sleeping time , next day they side you will receive your order between 3-4 and in the end they told me your order canceled and we can’t deliver it any more.
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Response from developer
we are sorry for the trouble caused. Please share the information with us at support@elgrocer.com so that we can look into the matter.
Bad experience
Many times
- Items not available do you replace it with higher price items
-Ordering and keep waiting for confirmation for ever or you have to contact support
- placing order and waiting for confirmation then contacting support to confirm after that you get to replace items and wait again for delivery
The app mentioned 60 min
I waited for 3 hours and the order never showed up.
This on the service side
On App technical its another story and headache
Will delete the app and never use it again
- Items not available do you replace it with higher price items
-Ordering and keep waiting for confirmation for ever or you have to contact support
- placing order and waiting for confirmation then contacting support to confirm after that you get to replace items and wait again for delivery
The app mentioned 60 min
I waited for 3 hours and the order never showed up.
This on the service side
On App technical its another story and headache
Will delete the app and never use it again
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3 of 4 times, order items not available and require replacement
3 of 4 times, ordered items not available and require replacement or price increase!
So what's the point of ordering in this platform?
Consumers could order competitor online portals and apps directly and didn't find any advantage of using this platform.
So what's the point of ordering in this platform?
Consumers could order competitor online portals and apps directly and didn't find any advantage of using this platform.
Response from developer
We understand this can be frustrating. We are working towards making this better. We would appreciate it if you could send us the details at support@elgrocer.com.
Never arrives during allotted time..
The app never updates to say when the driver is en route and the driver never shows up on time. 🤷🏼♀️ Almost to the point where I will no longer use your service.
Response from developer
We sincerely apologize for any inconvenience this may caused to you, and kindly contact us in such cases through the live chat or send us an email to support@elgrocer.com as we will be more than happy to assist you and provide you with the service you deserve!! :)
Worst experience ever!
Unprofessional unreliable company. Absolutely disappointed.
Very cluttered
The app is not user friendly and half the items are not even available. Waste of time
