Not happy
Can’t get into it since the update!!! Very inconvenient!!
Update
They changed the app and I can’t even log on now. The update is messed up and needs to be fixed ASAP
Not happy
Wish they would have left it alone now mine is messed up can’t stand banks
Horrible!
This app has been a challenge since we got it months ago. My bank has twice now had to shut it down for a day to work on it. Now they are forcing a reenroll and none of my info is matching up. My husband has NEVER been able to use this app on his android. I have an iPhone. This app is not good and I would pick a different bank over app issues.
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Love this app!
Super easy to use, I love having the ability to use my Face ID to log in, and being able to see my quick balance without logging in.
Response from developer
Thank you for your review!
Will not let me sign in
It used to work great, but now I can’t even sign in at all. I’ve even tried deleting and uploading the app again. Still no luck. Very disappointing
Outdated
Needs to be redesigned from the ground up. Needs to have more functions within the app instead of having to log onto a laptop to get further detailed information. If you wanna compete with banks and other credit unions this has to happen in order to get ahead in today’s world.
Functional; Need UI & UX update.
The app does what it needs to do but it is very outdated. It hasn’t been updated in over a year. The app was never updated to the iPhone X screen size. Sometimes it’ll crash while signing in but I don’t have that issue as much as other users. I do 90% of my banking online, so have a good UX with my banking app is key.
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To many problems! Constantly updating
To many problems! Constantly updating every payday night around the time I get paid! The texting info doesn’t work and shutting off your overdraft protection doesn’t work if you have something like Netflix. Even if you tell them, When I don’t have any money in my account then don’t let Netflix let me go negative in my account! Don’t take the money out and they said it won’t happen again and then it happened again and another $25 fee. I’m taking my business elsewhere. They treat you like a number and money. Not a person. Goodbye ELGA CU
And ps they told me if it’s something like Netflix on your debit card and not connected with your account and routing number then it won’t take the money out of your account if you don’t have enough money to pay the bill.
I think I’m going in to the bank tomorrow and close it down and just go to Huntington
Were there app works and the low balance alerts work. And they won’t take money out if you don’t have it like they tell you. And I get $400 if I change my direct deposit. I’m done trusting them.
And ps they told me if it’s something like Netflix on your debit card and not connected with your account and routing number then it won’t take the money out of your account if you don’t have enough money to pay the bill.
I think I’m going in to the bank tomorrow and close it down and just go to Huntington
Were there app works and the low balance alerts work. And they won’t take money out if you don’t have it like they tell you. And I get $400 if I change my direct deposit. I’m done trusting them.
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iPhone XR
Not compatible on iPhone XR. The sign in screen glitches every time I try to login, I don’t have a problem like this with any other apps. Disappointed and inconvenient. Please keep the app updated to be able to function on new devices
