SimplyE User Reviews

SimplyE
SimplyE
The New York Library Astor, Lenox, and Tilden Foundations

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  • Why don’t you understand book pages?

    I have many issues with this app over the last few years. So I was excited when you finally learned that books are numbered sequentially and not by individual chapter. I was happy when I opened a newly checked out book and found that the book I’m starting to read, which every book seller I looked at told me, is listed as 278 pages. WhooHoo, a nice short book.
    But, NO. Not SimplyE. You used your inexplicable logic and presented this book as 571 pages!!!!!!!! WHAT!!!!!???????
    In what universe do you think this is a good thing?
    You seem to have no interest in making this a completely pleasant experience because in reading all the negative comments this year you have not responded to any one of them and certainly have no intention to improve in the near future.
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  • LOVE this app!

    This app is absolutely amazing. Why?

    1: it doesn’t need internet to work. Yes, internet or cellular service is required to download, return, or browse the catalog, but one can read any already downloaded book with no internet at all. This is important to me as someone without a SIM card, because all my other apps need WiFi connection to work.

    2: you can reserve books. SimplyE makes it so easy to reserve books. Just open the book, tap ‘reserve,’ and you can see it in reservations with an estimated time period it will be available in and what number in line for the book you are, as well as the number of copies on hand.

    3: you can change the appearance of the text in the app. Forgot your reading glasses? You can easily make the text larger. Want to feel like you’re reading a real book? You can change the text background to that realistic creamy color we all know and love. Or, if you’re reading at night, you can select a black background and white text and adjust the brightness of the screen right there in the app. AMAZING!!!

    Probably my most used app and well designed, SimplyE is easy to use, practical, and folks here at SimplyE usually correct any problem I submit a request for within days.
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  • It almost never works twice

    The first time I downloaded this app, it worked great. It also worked great the 2nd and 3rd and 4th and 5th times I downloaded it. Now I’ve lost track of how many times I’ve downloaded the app.

    What happens is I download an audio book. I listen to it. I switch it off when I have to take a break from listening. Then I come back and I can’t listen to the audiobook again. It won’t load. The only solution: delete the app. Download it again. Log in to the app again. Download the audiobook again. Repeat.

    Every week it seems the app has fixed more critical bugs. Sadly, it hasn’t fixed this one. I guess you get what you pay for.
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  • AMAZING App & Customer Service!!

    I have downloaded SimplyE for quite some time now, and I want to reassure anyone reading this that I have encountered 0 issues so far. The UI of the app is very simple and easy to use. There are dozens of libraries accessible through this app, as well as a collection by SimplyE. On top of all this, the customer service is impeccable! I once had an unexpected error accessing my titles, so I sent an email reporting my problem. A couple of hours later, I got an email that throughly guided me to the different ways I could resolve the problem. It also had detailed instructions about where I could access my library’s titles, if the problem continues, while they tried to fix it.

    All in all, this app is just amazing!!
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  • Love it except for one big problem

    Like I said I love this app…when it works. I was so excited when I first got the app on my phone (having had it on other devices) when I tried I pressed ‘read’ to my first book a blank page came up with the title of the book in small gray letters on the top (not the cover page, just the actual title) and there was no way to ‘get out of it’ except if you closed the app. I was really disappointed especially since it keeps on happening and I can’t actually read any books. I gave this five stars in hoping that this review comes out on the top and so the developer can address these issues.
    Thank you!
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  • A few tweaks & this app would be perfect!

    Latest: since updating my app on August 12th, I cannot access any of my books or the catalog and keep being told I need to check my connection. Everything else on my phone is working so it’s not an internet issue.

    Previous review: I love the idea of this app - millions of library books at my fingertips! But it falls a little short as an e-reading app. I wish they would add scrolling view as an option instead of just tap to turn. I wish I could see a history of books I have read or reserved so I could keep track as sometimes I can’t read everything on my shelf before the loan period runs out. I wish that books that weren’t requested by someone else would automatically renew so I didn’t lose them (and my bookmark) halfway through even though they’re still available to borrow. I wish there was a % read detail. I wish that the book didn’t close/need to be reopened anytime I switched away from the app/my phone locked for a second. I wish books with images/illustrations didn’t get completely messed up/illegible.

    It also seems to have decided just today that my login credentials (as entered and perfectly acceptable in the app for the past six months) are invalid. I can’t borrow or reserve new books and some of my holds and books have disappeared. Very frustrating indeed.
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  • Amazing

    Thanks for fixing the downloading issue right away, now all my books are downloading again. Btw I really love this app. I’ve tried many different apps for ebooks and this one is the best so thank you so much!!😊
  • A Great App

    Sure it could use some tweaking as others have suggested but this app definitely gets the job done.
    I like the fact that the system clock is accessible by just touching the middle of the screen on my iPhone 7. However, when the iPhone is in the new Dark mode, the time and all other system information fails to appear. I’m guessing that in Dark mode those characters turn white making it difficult to see against a white backdround. One small item for the developer’s todo list.
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  • GOOD SELECTION; DISAPPOINTING OTHERWISE

    Many of the complaints I have are already detailed by other users. For a huge public library system like the NYPL it’s hard to fathom why so many basic functions of other e-readers aren’t in this app. One complaint that I haven’t seen in other reviews (though I only read a few) is that I reserved a book that was unavailable for several weeks, and when it finally was available, there was no direct email or message to me other than a little dot showing a notification in the app, which could easily be overlooked. But there was no info whatsoever about how many days I had to claim it. After 2 or 3 days it was gone, back to reserved status again. I also wish there were an option to renew a book. 3 weeks is just not enough time to read very long books, particularly nonfiction. The one I had on reserve is over 1000 pages, and I’d never get through something like that in just 21 days.
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  • Many problems: pls fix

    Honestly, I’ve got a couple problems with this app. First of all, when I’m reading a book, and go to a different tab, and then go back to simplyE, the app restarts and I have to wait for the book to load again. I am using this app to study Chinese and constantly have to look up words or make flash cards on different tabs, so this inconvenience is highlighted.

    My second problem, as of know, SimplyE is telling me that I can’t access Brooklyn Public Library cause I’m offline, but I can still access the simplyE books(??). I’ve tried restarting my phone, etc, nothing works. I would reinstall the app, but then I may lose the books that I have checked out.

    Lastly, when reading my books, I used to be able to highlight words I didn’t know, but now when I hold down on a word, it doesn’t highlight, and whether it actually lets me see the definition is entirely up to chance

    Pls fix these problems. Thanks. This app could be rly great
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