Don't use it for large files
Although I have been able to read one volume books of average size in the Nook app without a problem, I made the mistake of buying a large "complete works" file of a favorite author from B&N. At first, it opened and paged quickly, but as I progressed through the file, it became slower and slower. I am not even one third of the way through the file, and it takes at least five minutes just to open, another five to seven minutes to finally stop loading, and I have to wait for at least another five minutes between swipes before I can turn a page. If, God forbid, the app times out before I get to it, the entire process starts all over again. This large file is virtually unreadable as a result. My purchase has turned into a waste of money and time. This happens on every platform I have tried. Yes, I have re-downloaded the app. I have also reported the problem multiple times with no response whatsoever.
Update: in response to my earlier review, Nook asked me to try various methods to fix the issue, and gave me a help desk number. None of the fixes worked. The help desk person couldn't help. He did say that the problem probably lay with the large file I am trying to read, and that someone would get back to me on that. It's been over a week and I have heard nothing. I can only reiterate that, based on my dismal experience with this app, Nook is a lousy e-reader.
Update: in response to my earlier review, Nook asked me to try various methods to fix the issue, and gave me a help desk number. None of the fixes worked. The help desk person couldn't help. He did say that the problem probably lay with the large file I am trying to read, and that someone would get back to me on that. It's been over a week and I have heard nothing. I can only reiterate that, based on my dismal experience with this app, Nook is a lousy e-reader.
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Response from developer
We apologize for the difficulties you've encountered while navigating the larger file. Upon download, the app should provide a seamless reading experience without any lagging issues. You may attempt to resolve this by archiving/unarchiving the title or signing out and back into your NOOK Account. Sorry for the oversight in responding to your previous reports. Should the problem persist, please consider reaching out to our Support Team once more at service@bn.com, providing details so we may attempt to replicate and address the issue effectively.
