NeoSmart Blinds Technical Support
I have been in touch with an excellent technical expert from NeoSmart Blinds (NSB) who provided a thorough and detailed assistance in the programming of one of my shades in the living room of our house. I got the new shade as a replacement for the one whose motor broke about 3 years ago. After I received the new shade, I called NSB technical support and fortunately Khalil picked up my call. He helped me pair the new shade with the remote controller and program the new shade to operate in unison with the other 4 old shades in our living room. Many thanks to Khalil, the 5 shades now close and open all simultaneously at the scheduled times. Khalil was great at telling me detailed instructions over the phone, especially since the NSB app is not exactly very user friendly. He stayed with me the whole time on the phone and never once did he show any irritation with my many questions. He has a gentle and reassuring voice and has excellent telephone manners. Khalil has amazing listening skills and overall customer service skills. What I appreciate most about Khalil is his detailed knowledge of the hardware (the shade), as well as the software app and was able to direct me to the correct screens of the app. Khalil is a great asset to the company and a delight to work with as a technical support person!
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iOS Shortcuts / Add to Siri
These no longer work, clicking add to Siri in scenes adds the shortcut in the shortcuts App but cannot be run returns an error.
Latest update has broken shortcuts integration
The app worked very well up until the latest update. This update looks to have broken the shortcuts integration. Please investigate & resolve this issue promptly.