Buggy and counterintuitive to use.
There’s some basic functionally that works, such as setting the temp on the appliances, lights on and off, etc. but the app is such a chore to use because of bugs and terrible navigation that I don’t bother
First the temperature probes don’t update. You need to force close the app and reload it to get food temperature.
Navigation is also a bit clunky and options that would intuitively take you back to a previous screen or menu turn off your appliances (why would cancel in a menu turn off my oven?!).
The labeling just doesn’t make sense and the usability just isn’t there.
EDIT: so wanted to update my review and say it’s actually even worse to use than I previously thought.
The black typing on a 90% gray background was the most ignorant UI design ever made.
When the app loses connection to an appliance it just keeps looping a screen to “check firewall” and the try again or call support buttons just kick you back to the Home Screen. Do the idiot developers who made this app even know what a firewall is because not only do my other Jenn air appliances still work but the ones that don’t can clearly talk to the internet when they do firmware checks and auto update the clock.
Way to go guys, you managed to make a one star app even worse!
First the temperature probes don’t update. You need to force close the app and reload it to get food temperature.
Navigation is also a bit clunky and options that would intuitively take you back to a previous screen or menu turn off your appliances (why would cancel in a menu turn off my oven?!).
The labeling just doesn’t make sense and the usability just isn’t there.
EDIT: so wanted to update my review and say it’s actually even worse to use than I previously thought.
The black typing on a 90% gray background was the most ignorant UI design ever made.
When the app loses connection to an appliance it just keeps looping a screen to “check firewall” and the try again or call support buttons just kick you back to the Home Screen. Do the idiot developers who made this app even know what a firewall is because not only do my other Jenn air appliances still work but the ones that don’t can clearly talk to the internet when they do firmware checks and auto update the clock.
Way to go guys, you managed to make a one star app even worse!
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Response from developer
Hi, we won't accept anything less than perfection and neither should you. Please use the 'Give Us Feedback' option on the mobile app after logging in (in Settings) to 'Report this bug' or you can reach out to us directly at 800 536 6247. Our hours of operation are from 8 am - 6 pm EST Monday - Friday
