Leave a Review U by Moen Smart Shower
Horrible product
We heard moen was supposed to be best of the best for showers, so when we built our new house we wanted to have it. Turns out that the control unit we got may either be faulty or have old firmware and was told we need to connect it to the app to update it. It was constantly having the screen blank and even turning off to the point of needing to be reset. The unit cannot connect to home, cannot connect to our phone, and cannot have the wifi be accessed. This is a horrible experience and not at all what we expected from a new home shower. As a PhD computer scientist, I absolutely HATE that everything now has to be connected to wifi and the cloud. Nothing should be connected to the cloud because of reasons like this. There very easily could have been a port added to manually update the system, but they decided to cheap out and not have one to get all of your information. I will never recommend this product to anyone.Show lessC14cormanc
Garbage
Terrible experience. I changed wifi carriers and I’ve been trying ever since to try and get this thing connected. I removed the shower and tried to get it back. It hangs up at the registration screen. I deleted app and downloaded and my shower suddenly showed up again and it says it’s all connected but it is not.Show lessTeddyGBus
Unit Disconnects Regularly
We have tried multiple routers, an IOT network on only 2.4ghz and moving routers closer, but the shower unit disconnects every few weeks. This last round was the worst and the unit goes through the setup after a factory reset and stalls out on the 2/3 step. EVERY SINGLE TIME.
Wish we knew this before buying the unit. We are not paying to have this taken out and installing a new one even if Moen offered to pay for the unit. We shouldn’t be paying a plumber hundreds of dollars to fix Moens bad product. We will rip this out and install a traditional valve from Kohler as well as replacing our Moen fixtures with Kohler after this.Show lessnapetownhawk
Developer Response
Hello napetownhawk. Thank you for taking the time to post your feedback. We are sorry to hear about the difficulty you have experienced with the unit disconnecting and reconnecting your Smart Shower to your home Wi-Fi. Our product specialist would be delighted to take a closer look at this for you and assist with any issues you are currently experiencing. For technical assistance, please contact us directly at smarthome@moen.com or 1-844-633-8356.