Poor Engineering
Response from developer
Hi takingithard, thanks for taking the time to leave this review. We're always looking for ways to improve the accessibility of the controls inside our fireplaces. We recognize this is challenging on certain Insert models. Regarding the WiFi itself, if you're having any issues with its operation we'd be happy to help diagnose and troubleshoot those. Please feel free to reach us at AppFeedback@hearthnhome.com.