Good system Horrible service
Had extremely complicated situation where the portal wouldn’t connect to my bank account otherwise the portal was working fine but after it was all said and done the technical support team wouldn’t help the billing department wouldn’t help. And not a single person was helpful to try to resolve the issue . Got bad attitude from everyone. As I was going to cancel my service I got double charged for a renewal fee and they took 4k out of my bank account and then I had to fight with them to get it back . Better off just using quick books and getting your own account who’s hands owns
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Response from developer
Thanks for letting us know. We are constantly trying to improve the app to deliver a great experience for our customers. Please feel free to send us an email at developer@1800accountant.com and we will do our best to get this resolved.
STAY AWAY! Don’t spend the $$$
Not only is the app glitchy, but the service provided by 1800Accountant is not worth the $$. I started a business last year, and like many of you got a call by them to solicit their services. I felt pressured into using them as their “salesman” told me I needed to have an accountant firm help me file with the IRS to select how I would be taxed. I properly formed my LLC with the state and IRS, but they told me that the IRS doesn’t see it that way and there were potentially many fines I would face if I did not have an accountant file a form with the IRS. Needless to say once they had me on the hook for the $2000 initial payment, my “dedicated accountant” knew nothing about this mystery form that had to be filed. Nor did they tell me there was a $30/Month charge I would start getting charged for ON TOP of the $2000. All and all I stayed with them until today when my taxes were filed as I had already wasted enough money on them. And even my taxes they put together were incorrect. Missed over $2000 in deductions and had I not had and independent account review their filings my tax burden would have been an additional $4000 out of pocket!! Very disappointed and would STRONGLY recommend to stay away. Support your community and local accountants who will have your best interest and companies best interest at heart. Can’t stress enough how disappointed I am with this company.
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Response from developer
Hi IrishTraveler - We appreciate your feedback and always strive to make our clients happy. Unfortunately, we have not been able to locate you in our database. Please contact us at your earliest convenience so we can begin a thorough investigation into your situation and provide an appropriate resolution.
Mileage app stinks
So clunky. I like the customer service but the app Requires me to calibrate to it way too much. Needs to be easier to use and take less of my valuable time!
Best Bookkeeping App
Downloaded 8 months ago and use it every day. Super easy and intuitive, especially for a new business owner like me who doesn’t understand debits and credits. I like how clean and simple the dashboard is, it only has the features I need to track expenses, mileage, create/send invoices, and generate reports. Best part is it comes with a Bookkeeper, if I ever have questions, they are always available to answer them which saves me tons of time and $$$.
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Crashes every time
Can't even open it.
Don’t use the Mileage Tracker - Jan 2019
The mileage tracker is very glitchy, and I have lost over 100 miles in tracking so far this year. The app randomly logs me out in the middle of doing tasks. I have complained to the developer numerous times, and the problem still persists. I am running it on an iPhone 10s, with the latest version of iOS & the app software. Functionality on the rest if the app is ok.
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Mileage tracker glitches.
The apps mileage tracker just randomly stops tracking in the middle of routes.
Would NOT recommend
Ran into different bugs using the mobile and web app. And was mislead about the pricing. Would not recommend.
App ok, actual accounting disappointing
These “professionals“ failed to file reports to state and IRS even after promising to do it over and over. Really regret trying to use them. Understanding their English over the phone was next to impossible. Me thinks they are overbooked and can’t keep up.
Fantastic TaxApp !!!!!
The 1800 ACCOUNTANT iPhone app looks and works much like its browser-based version, offering simple navigation, an able help system, and generous coverage of tax topics.
