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Garbage now
This app is garbage now. Even when you’re literally on the local network with direct connect enabled it takes almost 5 minutes before it loads anything. I end up giving up and switching to my laptop and getting the answer I need before this even loads. Never used to have this issue now it’s on all devices. I would never buy from this company again.Show lessPsychoBunnyTO
Developer Response
Thanks for the feedback, and we apologize for your negative experience. Please share more information about your setup and what devices used with us at mobile-support@ui.com so we may take a closer look.This version sucks
Please fix this App. In Site Manager it will not allow me to go Network anymore but brings me to Application which is uselessCarstinobbbb
Developer Response
Thank you for the feedback. Please share more details about your setup and the issue with the topology with us at mobile-support@ui.com so we can review and provide assistance.So frustrating!!!
I love the hardware and the software is well designed (albeit with a hideous number of sub menus making it quite hard to work out where one particular setting is).
It could be so good but getting sick to the back teeth of the dreaded “ Starting Application is taking longer than expected ..” message. Nothing helps, moving close to the router being on hard line , rebooting … it just seems that 90% of the time the system doesn’t want to communicate. Renders the entire set up and all the work on the app etc completely useless. Incredibly frustratingShow lesslh49
Developer Response
Thanks for the feedback, and we apologize for your negative experience. Please reach out to us at mobile-support@ui.com with more information about your setup and/or screenshots of your issue so we can provide assistance!Can’t Connect Anymore
Updated to 10.17 and 2FA is failing. The code I’m sent isn’t accepted. Can’t connect to my console anymore.Another loyal reader
Developer Response
Thanks for the feedback, and we apologize for your negative experience. Please reach out to us at mobile-support@ui.com with more information about your setup and/or screenshots of your issue so we can provide assistance!Cannot connect to console
Something changed in the app that cannot login to the console, stuck at 2FA.
At the same time, login via browser works.?????????!!!!!!!!!///::::@@
Developer Response
Thanks for the feedback, and we apologize for your negative experience. Please reach out to us at mobile-support@ui.com with more information about your setup, devices and versions used. If possible please attach screenshots of your issue so we can provide assistance!Wifi channels missing from Dashboard
Overall I love the app. However I noticed today that WI-FI channel usage no longer appears on the dashboard page. Is this a bug? Or by design?Lip911
Okay app, but 2FA everyday is annoying
Face ID enabled already and it still asks for 2FA once per day, very annoying. Tried to set longer web session on the account, but it won’t save with the stupid “auto” session length disabledCptJackL
Messes up console reporting
We have been using this product for a few years, but in the last year it seems to not be working very well. Two situations come to mine just recently on a school site over 200 devices in different buildings and on different vans all reported to becoming through a WAP mesh pro. Once we removed the iOS app from devices that normally connect over the Internet to the unify controller two days later all the numbers were back to the way they should be.
This has been a problem even on a controller that has multiple sites.
Once the app interacts with that site, the console loses track of what devices are connected to what other devices.Show lessQuad42
Cannot Reach AP
Unable to join the network.Rx5622
Some features are not working properly
For example you cannot change led colour (after different colour is selected from pallet there is no button to save)NickPv123
