Leave a Review UniFi
Not working on IOS device
Dosent work on my IOS device, the loading/connectivity just keeps thinking and never connects. The only time it allows connection on the app is when you are connected and online through the network app on your PC which essentially makes this mobile app useless. This needs to be fixed for this app to serve any purposeShow lessJohn__A
Developer Response
We appreciate the feedback. It seems that you are referring to a self-hosted Network application running on your PC, which indicates that when the PC is turned off, the Network application cannot be accessed during that time. To resolve this, you should consider keeping your computer turned on 24/7 or upgrading to UniFi OS console.Breath of fresh air
This company stands out from the rest. Experience is brilliant and bug fixes are fast.KS New Zealand
Broken
Once again.Morphlin
Developer Response
We appreciate the feedback and would like to know more. Please share more details about the issue with the mobile app with us at mobile-support@ui.com so we can review and provide assistance.Good but weird UI quirks
The app generally works well but why do the list items in the client view continuously change order almost every second? It’s nearly impossible to click on the one you want.gjfgjhgfdgyhbdbjgjudsb
Developer Response
Thank you for sharing the feedback. We will look into this behavior and improve the functionality, meanwhile, you can try to use a different sorting option.App always crashes at start
I can’t get the app to start on my iPad but it’s fine on my iPhone. The same app runs find on my M2 MBA. It’s been broken for ages and deleting and reinstalling doesn’t fix it so I guess I live without it. If this worked I would buy the matching cameras but it doesn’t so there is no point in risking it.Show lessBigJSL
Developer Response
Hey, It seems like you encountered a bug that’s actually been reported to and confirmed by Apple. If you enable button shapes in Settings > General > Accessibility, and app uses a custom font (which we do), the buttons might become invisible. Can you check if that's enabled? As a workaround, you can try either disabling that, or selecting the "Light" color scheme from app's homescreen > Account/Settings.Cycles to “ready for setup “ after last update
Have had 2 AP (identical)for almost some time but since last update 1 APCycles to “ready for setup “ after last update and i am unable to configure AP even after multiple restarts and factory resets. Please fix issuenicklz24
Developer Response
We appreciate the feedback and would like to know more. Please share more information about your setup, including versions used, with us at mobile-support@ui.com so we can review and provide assistance.Fooled me twice
Unifi has somehow kept a reputation for being “prosumer” equipment, but for the second time in 7 years I’ve shelled out $2000+ for a full Ubiquiti Unifi setup, and for the second time I’ve been massively underwhelmed.
For background, I’m a hardware and network engineer. There’s no shot that I’m missing knowledge here, and when I am, there is a massive community online to troubleshoot even the simplest setups (which is hard to not see as anything but a result of the near constant bugs, glitchiness, firmware updates bricking components, etc. associated with Unifi products).
I was dismayed to find that even this app is subpar. Sure, there’s more to fiddle with and tune, but the app crashes spontaneously, and I’d rather not have to fiddle with/tune things after I’ve set them up.
Worse, Unifi seems to be going the “forced obsolescence” route with hardware. I am sitting directly beneath a UAP-AC-PRO connected to my brand new UDM Pro SE and have worse dBi levels than my cheapo, ISP-provided router that is 3 rooms away with 6 walls between us. Either Unifi hardware is garbage, they’re nerfing the defaults, or I’m just the worst network engineer ever. It’s high time Unifi becomes synonymous with the subpar, headache-filled experience that it is. If you want good performance for a tenth of the cost and 20th of the headaches, use anything else. TP-Link, WhateverShow lessdannyincolor
Developer Response
We appreciate the feedback and apologize for your negative experience. Please reach out to us with more information about your setup at mobile-support@ui.com so we may take a closer look.Cloud key gen2 plus and Network app
Migrated from Windows 11 laptop hosting the Network App, to using Cloud Key Gen2 Plus. Installed the Cloud key accessory rackmount. Took just a couple minutes to update the cloud key, apps, firmware. Installed UniFi Network App on my iPhone. Then made sure I had the latest versions of firmwares and softwares installed on laptop, access point, switch, everything. Saved a backup of settings only, using my laptop UniFi Network App. Then Migrate Wizard on the Network App on laptop. But at end, Skip forget devices. Logged into cloud key at its ip address. Made sure it restored the settings correctly using the backup. Waited until restore was completely finished running. Once all devices adopted and completed, went back into Windows Network App and then you can "forget" the devices. Perfect addition to my AmpliFi Alien Router, Ubiquity Pro Access Point, and Ubiquity PoE 24 Pro managed switch. It sees ALL devices, ip addresses, traffic, and all from my phone. LOVE IT!Show lesstkman69
Can't find AR in Settings
Otherwise a great appphil-2022
Developer Response
Thanks for the feedback. AR feature can be found in the dashboard tab, right under the console icon on the right side. Please reach out to us at mobile-support@ui.com so we can assist if needed.Great app
It’s super useful being able to manage aspects of the network remotely on my phone. It’s a good balance of functionality.
Unifi gear is fantastic and the app just makes it even better. Keep up the good work Ubiquiti!Viper_6bass
