Leave a Review UniFi
Hard to beat this app
This app gets better with each update 🤩 just imagine what it will be able to do in 3 months, or even 6 months! Definetly a keeper on my home screen! The UI is wonderful and the UX gets better and better ♥️Gromuls
Poor Update
Update 15th May 2022, FINALLY after all these weeks the App is working as it use to be! NO “Getting Ready” anymore, the App loads correctly. Thank you
Update 23rd March, obviously your not listening to the original problem and just updating how you feel, but still I get “Getting Ready” and wait 15 seconds before I can even open the App! Brilliant update again!!!!!!!!! Update on the 3rd March still exactly the same! Problem still the same and no further forward!!! I can’t put below 1 star, but this new update certainly needs -5!!! This new update has made the App slower. When you open the App you get a message saying “Getting Ready” which stays there for 15 seconds. You then have to wait for the App, then tap configure, and wait again for the AP to load. Backwards improvement in this update! Why make things worse, very disappointed! Update…. I don’t “Reach Out”, but would like the App to be backdated to the working version option. I have contacted you, but no reply from yourselves. Update 1st March, still nothing of an improvement.Show lessMamber44
Developer Response
We apologize for the inconvenience. Please reach out to us at mobile-support@ui.com with more information about your setup and/or screenshots of your issue so we can take a closer look!Doesn’t work on IOS anymore *** UPDATE
Doesn’t work on IOS anymore so don’t bother downloading if you use an iPhone *** Not sure what happened but after posting this review I got feedback from a developer and magically it works again… so I’ll change it to 3 stars for now and if it stays connected I will increase, if it doesn’t connect again then I lowerShow lessStevie Aus
Developer Response
We apologize for the inconvenience. Please share more information about your issue with us at mobile-support@ui.com so we may take a closer look.Feature Request
The app works pretty well for everything I do as a home/prosumer. However one thing I wish it would allow would be the ability to mark/tag non UniFi devices as a switch or router (and the asocialtes clients via that switch) so that the topology map looks better and a better representation of the network.
I have a virgin media router and an HP switch, along with my UniFi Poe switch and APs but they all appear like client devices in the topology map. It would be nice if they could be marked as a switch, so that connected devices can be tagged too so they show up correctly. This would also be useful for the router so that it appears to the left of the UniFi switch, and not on the right side pretending to be a client device.Show lessStephenHersee
Brilliant
I have multiple sites on a central controller as well as cloud keys and the app is all I need :)
That’s what I wrote back in mid 2019…
What I can say now is…
There’s clearly an employee or contractor who is paid per change they make, or they might have extremely poor impulse control and like twiddling with things that ain’t broke!
I have moved my controller locally to do away with costs on aws and I now supply a different brand and only use ubiquiti where existing sites need additions
Had 700+ sites 2200+ devices and on average 4000+ clients now those numbers decrease by approx 30 sites annually 👋Show lessZombieNZ
Developer Response
Hi there, we apologize for the trouble. Please let us know what issues you are experiencing by emailing us at mobile-support@ui.com so we can provide assistance!Still buggy
12/27 update: To developers: They ARE set correctly in the Protect app and I’ve told you that. It’s the UniFi Network app that’s buggy. UniFi Network has a mind of its own.
This app has so much potential but it’s been woefully buggy for almost a year. I’ve reported the bugs numerous times but the idiots who handle bug reports repeatedly ask for information I’ve already sent. Biggest issue: UniFi cameras. UniFi Network will NOT allow me to rename cameras. If I attempt to rename a camera I get a “Something went wrong…” pop-up and have to back out. Worse, it renders camera with parentheses or apostrophes as Xs. I used to have a cameras called “Front Porch (N)” and “Front Porch (S)” but those turned to Front-Porch-XNX” and “Front-Porch-XSX” about 8 months ago and those names no longer can be changed. I’m stuck with those names. I reported it back when it first happened and numerous updates later, Ubiquiti Network STILL can’t control any of the 11 UniFi cameras I have connected. I can’t adjust the IP addresses, either. Yep. If I try that I get that stupid “”Something went wrong” pop-up. Fix this!!Show lessA.RoodAwakening
Developer Response
Thanks for the feedback, and we apologize for your negative experience. Please try setting your camera names in the Protect app. We have shared your other concerns with the developers for further improvement. Let us know if we can provide further assistance by emailing us at mobile-support@ui.com!This app gets more difficult to use with each update
This used to be a great app that allowed me to switch between the 50 or so sites that we have Unifi equipment on and check that everything is up and running and help customers diagnose any issues but now, after interacting with one or two sites the app stops responding so I have to quit it and start again.
Really needs to go back to being the dependable app it used to be.Show lessOxford_Stu
Developer Response
We appreciate the feedback and would like to help. Please reach out to us at mobile-support@ui.com with a screen recording of your experience so we can provide assistance!Version 7.0.0 crahes on Mac
app v 7.0.0 (AppStore version) is currently crashing on startup on M1 Macs with current version of macOS 11.6 Big Sur.
Crashing on exception: -[_UIAppearance setScrollEdgeAppearance:]: unrecognized selector sent to instance 0x600000c619b0gaborsajo
Please be mindful of us Rural folk
Recently updated this most useful app on my iOS device. I am fairly new to the Ubiquiti World but, I’ve been diving in with both feet (and my wallet). I have been so pleased with how much better service that I’ve been able squeeze out of my low-bandwidth DSL circuit with the UDM. That being said - out here where we measure throughput success in the hundredths of a Mb/s (0.00 Mb/s) - the latest update which rounds the SpeedTest to the nearest Mb/s integer is less than appreciated. My upload speeds now report a big fat zero (which is accurate given the rounding and the contracted rate of <.5 Mb/s (~3 Mb/s Down)). I know the update is well intentioned by making the contracted service throughput rate more visible to set within the SpeedTest. I need a little more granularity than what the current version allows for. Please.Show lessStarcraz33
Needs local account access
Great equipment and UX however, if you disable remote access there is no way to sign into the mobile app using local credentials. This is a deal breaker!!!
Update: I followed the guidance suggested by the reply and local access works great! Changed my review to 4 stars. 5 if given the option to update the controller IP w/o having to add a new manual connection.
Feedback: the manual option is hard to see as the “connecting…” overlay blocks it. When Try again button appears it’s visible enough to tap.Show lesssixfingatoes
