WeBack User Reviews

WeBack
WeBack
Shenzhen Yugong Technology Co. Ltd.

Top reviews

This app is awful

It never works. It’s written in Engrish and half the functions don’t work. It’s so bad I’m selling the robot vacuum and buying a real one

Cannot log in to control my robot vacuum

Since early 2022, I couldn’t log in the app. After recent app update, the issue is not fixed, but keep showing an error message, “Request failed: bad gateway (502)”. It has almost 10 months that I cannot control my robot vacuum through the app. Please fix it ASAP.

While it worked it was helpful

Ever since I upgraded to an iPhone 13 I have this issue: can’t register my device. Could it be because it requires an old band not supported in this wifi? I don’t know but the developers don’t seem to care. What is going on with this app?

Can’t connect to mi wifi

Initially the app was great, and one day stopped working. Since I’ve been trying to reset it but is not connecting to my wifi network, it doesn’t even give me the option. I’ve been having to operate my vacuum manually, which was not the point, I literally bought to have my appt vacuum while I was out of town, but since the app does not want to work that has not been possible. Please someone update the app ASAP
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Basic functions work well

I can schedule, add no go zones and change robot settings. I would say the only thing missing is the ability to have multiple maps, it’s almost there just need an option to ‘copy’ map.

Can’t even log in

Zero stars if a person could.

Developer doesn’t even have correct field for trying to register on I phone.

The text verification is 5 characters in length but the user can only type in 4. Will delete app and returning product.

Ads Galore!

This was actually a great app.. till last week.

It’s now LADEN with ads. Even a 5 second ad to open it. Not what I need when I’m trying to control the vacuum. I didn’t pay hundreds of pounds for the vacuum to need to see ads. Get it sorted, ASAP

worst platform ever

i'm using this software to control my robot vacuum. the device is very good however the software is terrible. The developer MUST make the platform opensource or at least provide an sdk or an api so the development community would show how it should be done. The developer must be held accountable for all the frustration. Do not buy any device that uses this platfotm.
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Latest update ruined the app

I’m constantly being kicked out and it refuses to accept my original account. Original account also would delete my vacuum from the list And I would have to connect it again. To the point where I couldn’t login with my credentials. Had to create a new one and connect the robot vacuum. Now the robot vacuum has disappeared from my account again. Can’t even control it anymore. It’s acting really erratic. What’s up!
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Bad software updates

The latest update broke the start button (doesn’t actually start), adding or removing zones (reverts to old zone after I click finish) and regressed object detection (it errored out on hitting the side of the couch). These are all features that worked previously. Please rollback to a previous working build.
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