Counting the Cost
It's a great app that monitors my usage daily, by the hour & gives an est cost. I can see exactly how much power I use & what it is costing me. This helps prepare for the bill at the end of the month without any surprises. I can also work out what appliances are costing me more to run by looking at my kHw stats and cut down on usage. Thank Frank Energy, very please with this app.
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Great and affordable
I have been with Frank energy ever since It was called online energy so it’s been a while, that’s cause the customer service is great friendly staff and also there app makes it easier and the cheapest option to be honest ! I love them have moved homes and I alway take them with me
Fantastic
One of the best power companies I've ever been with extremely cheap extremely reliable super easy to work out online app. I don't think I'll be changing any time soon.
Very basic and not user-friendly
I would have thought twice about switching to Frank if I had known how bad the app was. There is no way to get your meter readings (in the app or on the website), no way to see the separate readings when you have multiple meters, and if you want to see the hourly breakdown of your usage it only loads one day at a time so in practice you can never go back more than a couple of days
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Frank Energy
Absolutely the best supplier we have ever been with over many years. Great pricing but easy to use app and web site with the pricing makes Frank Energy special. Cheers to Frank Energy
Easy to use
The The Frank energy app is very user-friendly it has everything you need right at your fingertips including ordering gas and paying bills
Bad customer service
Customer service is shocking, rude/surly woman on the other end and took 45 minutes to actually talk to someone. Requested a call back just to be put back on hold for 20 minutes. Paper invoice received 5 days after the due date instead of 5 days before due date. They really want you to do everything online which some people can’t do. All they want is your money and they don’t care about customers. Just pray you never have to contact them as it is a very painful experience.
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POWER SUPPLIER
I connected with Frank after a recommendation from a friend as Frank offers the cheapest power in comparison with others in my area. There was a stumble at the start of our connection. Due to two houses on the same driveway and power box number confusion. The last year plus has been great. Power has remained low and in budget 👍
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Moving house
Such an easy process to set up a change of address using the Frank app. Well done whoever designed it!
Cheap and best
Price is the best available in the market and way better service than previous provider
