Leave a Review Aquantuo
Poorer Delivery time, especially Air shipment
This courier company called Aquantuo, has changed big time, when we talk about air delivery, their service has really cause a lot of people who depend on them to ship items to Ghana. I am a living testimony to this, their air shipment delays a lot , about 4 weeks before you could get your package… I wonder if they re charging us air rate and later ship by sea, if you try to complain will say we re sorry, sorry for what, a friend is going through a law sue because he used them and they failed to deliver fast, air shipment took 1 month plus , everyone who has this encounter must come on here and give their review, it’s bad we don’t do this in this 21 century as they claim to use plane for heir air shipment , they re not telling us the truth on some thing that is known to them..Show lessforumoto
worst logistics company
them be thieves no waste your time99999fwtghu
Recommended
Recommend for your shipping and import needs1Meonly08
Developer Response
Thank you for your recommendation! We're happy to be your go-to for shipping and import needs, and we truly appreciate your support!Trend carefully
Loosing your packages will happen and there is nothing you can doGeemang1
Developer Response
We're truly sorry to hear about your experience, and we understand how frustrating it is to lose a package. This is not the standard we strive for, and we take issues like this very seriously. Please reach out to our support team so we can investigate and resolve the situation.Fast shipping
You guys are doing a Greater job. They respond fast during online chat via their web. My only problem I had with them is, it’s take too long for them to post a request item on my dashboard.NickJee233
Developer Response
Thank you for your feedback! We're glad to hear you appreciate our quick responses during online chats. We understand your concern about the delay in posting requested items to your dashboard, and we’re working on improving that process. Your input helps us get better, and we appreciate your patience!Don’t waste ur time downloading
I downloaded this app months ago back in February and from day 1 to date, I have never been able to use this app, it says it’s undergoing maintenance, for months??? They can’t take care of their mobile application and we’re supposed to think they can handle ordersChainbers
Developer Response
Apologies for the initial issues with our app. It's now up and running smoothly. Please retry and reach out to support@aquantuo.com if you face any problems. We're committed to providing a seamless experience. Thank you for your patienceWorst Logistics Company Ever
They had my package at their warehouse for over a month. Had the tracking say it was in customs clearance and then changed it back to shipment departed. Then once it finally left the US to go to Africa on a Wednesday, I was promised my package would arrive on the next Friday. What do you know, they lied and came up with some dumb excuse that it wasn’t able to be delivered then. So it’s been 6 weeks and my package still hasn’t been delivered.Show lessJareZy CEO
Developer Response
We're truly sorry to hear about your experience. Our goal is always to provide reliable and efficient service. We take your feedback seriously and are committed to investigating and resolving the issues raisedApp is Broken!
Downloaded the app back in October and now in February 2023, app is still unusable. Maintenance message has been up for months thus prompting me to use browser instead. I wouldn’t recommend downloading.Byansí
Developer Response
Apologies for the initial issues with our app. It's now up and running smoothly. Please retry and reach out at support@aquantuo.com if you face any problems. We're committed to providing a seamless experience. Thank you for your patienceBad customer service
Tbh this is my fist time shipping an item from you people and I had use your app to send requests to tell you about my package and there has been no reply .. my packages has been delivered to your USA address and I texted your WhatsApp number because the Aquantuo app wasn’t responding.. but the WhatsApp is even worse .. you will be online and no one will be replying your messages .. and it’s soo sad and frustrating when the things have been delivered to your USA address but you not getting any response… please do something about it because it’s so frustrating… I can’t even rate you because it’s soo bad!!Show lessewenam
Developer Response
We apologize for the not so good experience you had prior. It was an unfortunate incident and not the norm. We ask that you reconsider and ship with us againTop tier🔥
Their service is A+++, the only flaw is their app on IOSchainnnzzz
Developer Response
Thank you for the feedback. Our app is undergoing some much needed update and will remain offline for a bit
