Frustratingly slow
It’s ok, I guess. It’s very slow sometimes, social media stories or posts that contain videos take forever to upload, it’s annoying and frustrating. I probably wouldn’t have ordered this had I paid more attention to the *“speeds up to”* 500 mps fine print. Customer service is very polite and responsive though, wait times are pretty short (usually just a few minutes) and they’re available 24/7, which is nice. And I did end up getting a 45 day free trial when I signed up. If you live alone or have a roommate or partner and you’re just using this internet to watch tv, use your laptops or your phones, this internet plan is fine. But if you have multiple devices connected like my family and I do (2 TVs, 3 phones, 2 gaming systems, 3 laptops, an air fryer etc), then I’d keep looking for something faster.
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Response from developer
I'm so sorry you're having so much trouble. Starry Internet is normally fast enough for even the most connected families, so there may be something wrong here. When you have the chance, please let our support team know about the problems you're having, so we can fix these issues for you. You can reach Starry support by chat through the Starry App, by email at support@starry.com, or give us a call at 888.231.9403. Our support team is available 24 hours, 7 days a week for support.
