Functional but slow
Not the best app but I’ve seen worse.
Bugs
Dear Jenius Team,
I am a long term user of Jenius, I really dissapoonted with the bugs that Jenius oftem have. Now, when i write this comment, the big still happening and i can’t do transaction. I’d really appreciate if u fix it quickly. Thank u.
I am a long term user of Jenius, I really dissapoonted with the bugs that Jenius oftem have. Now, when i write this comment, the big still happening and i can’t do transaction. I’d really appreciate if u fix it quickly. Thank u.
Made an account but can’t login through the app.
I made an account to open a high yield savings, but when I downloaded the app it required that I check off the box stating that I am not from America. I was allowed to make an account using an American address on the website, so why would I not be allowed to use the app?? Is this not the same Jenius bank that offers high yield savings or are you guys just not usable in America?
Show less
I can't use the app
I don't have an Indonesian phone number.
Mixed information
Is this for jenius bank savings accounts in the US?
Stop the mandatory updates
Some of use only use the app once a month to check balances and don’t really care about the extra bloating features. Stop requiring us with the mandatory update after update after update. Each update also bring more pop up advertisements. So annoying keep it simple - simple is better!
Response from developer
Hi. Thank you for your feedback. This will be taken into consideration to equip Jenius with the best services for you. Thank you ya. 😊
Unusable credit card
When I told them that the credit card was not working, they only responded that I put the wrong expiry date. It was clear on the app, idk what’s wrong.
Where’s the credit card?
The current version removed the credit card from the Cards section. Is this deliberate? Pls bring it back since it was very easy to monitor the credit card from the app. Otherwise, the improvements have been great. Keep it up
Response from developer
Hi. Terima kasih atas feedback yang kamu berikan untuk Jenius ya. 😊
Proses video call verifikasi
Untuk verifikasi video call, tidak ad settingan untuk buat ktp focus. Ketika dedekatkan, blur. Berdampak account terus terusan gagal saat video call verifikasi online video call. Meskipun saya sudah tunjukin passport. Tolong di update settingan video call verifikasi. Tidak hanya camera depan belakang saja.
Show less
Response from developer
Hi. Untuk kendala yang kamu alami, kami sarankan kamu hubungi telepon Jenius Help 1500365 untuk dapat segera dibantu pengecekan, ya. Terima kasih. 😊
Recommended App
Aplikasi pengelola keuangan yang helpful banget. Tampilan designnya ga ribet. Selain bisa nabung kamu juga bisa transfer uang ke mata uang negara lain, jadi kirim uang lebih mudah, cukup lewat satu aplikasi!
Oh ya pengeluaran kita juga bisa dicatat loh di Jenius, jadi yang ingin memantau pengeluaran bisa masukin track pengeluaran kalian di Jenius. Helpful banget!
Oh ya pengeluaran kita juga bisa dicatat loh di Jenius, jadi yang ingin memantau pengeluaran bisa masukin track pengeluaran kalian di Jenius. Helpful banget!
Show less
