Which? User Reviews

Top reviews

Dreadful Search Engine

Which? Issues a weekly email with what appears to be useful articles but, understandably, it only contains limited information and informs you that you have to be a member to get the full information. I am a member but find it nigh on impossible to get this. Nine times out of ten when I go onto the app and key in the title of the article I am interested in (i.e the exact words used by Which?) I am met with the response “not found”. One would have thought that an organisation which championed the consumer would pay attention to the consumer and give him or her a product that is fit foe purpose.

I have updated this review in August 2019.

Unless you know the exact phrase that Which? has used you will be unlikely to find the article you want. Most sites that I use have flexibility built into their search engine so that they will offer suggestions. Which? will merely return a “not found” message. Until an up to date search engine is introduced I’m afraid to say that Which? Is of very limited use.
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Very clear and concise, even if it sometimes doesn’t allow for those on a budget

A lovely app to use, full of clear and concise reviews as you would expect from Which. However it does fall down by consistently comparing like-for-like without taking into account budgetary requirements - for example there are plenty of decent cheap smartphones on the market, but as they’re being directly compared with their much more advanced counterparts, they consistently get poorly reviewed, rather than put into a category of their own. But if you can see through that then you’ll get plenty out of the app. One other minor niggle is that it tends to forget my shortlist of potential buys over time. I’ve not used that feature for a while though so that may have been fixed.
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No in app subscription as indicated

Wonderful for 24hrs - then unusable, don’t believe the information that you can subscribe in app...

The £3.99 in app subscription that Which indicates both in the app and all over the website information about the app... yeah you can’t pay that. You’ll have to fork out nearly £11 for the full Which membership or the app becomes a paperweight. It sits there not doing anything for an extended time . To check this wasn’t a one off - I used a separate email to get into the account to get into the App. Surprise surprise. There is nothing in the settings for account management to get this app subscription that is indicated. Yet in the terms and conditions it is clearly indicated. They’re also listed in the app descriptions the AppStore as in app payments of either £3.99, or £4.99 for the ‘extended’ subscription... which you also can’t get in app.

Personally this suggests Which doesn’t want you to get your subscription on the cheap, or loose 20% of they’re subscription to Apple. They’d much rather you pay them the full subscription and you get services you don’t want. Hence they get a one star review - as it’s not doing what they say it should. Kinda ironic that a service built on honest reviews is being ... dishonest...
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Response from developer

Hi - The app gives you free full access for 48 hrs. Once the 48 hrs has expired it is then possible for you subscribe from within the app. If you are having problems subscribing please can you email reviewsapp@which.co.uk so that we can resolve this for you

Good but could be better

The app is generally very good and easy to use and navigate around etc, however it has one really annoying feature... when you switch out of the app (for example to look at prices for a product on a web browser), if you wait for more than a minute or two before switching back into the app it will have reset itself and forgotten what you were looking at and you will have to click through all the menu options again to get back to the same review page you were looking at. Surely this can be rectified and the app can just remember what page you were on until you close down the app - please fix this Which!
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Which?

Convenient reference when on the go, and to remind one of the Which? magazine articles.

Better FREE sites and apps available.

I downloaded this to compare All in One Colour Laser printers. Only you can't select All In One Colour Laser printers. You get All in One printers (including mono All in One) and Colour Laser printers (including print only Colour Lasers).

What's more, if you want to select only printers that have an automatic Duplex feature... You can't! You have to plough through every single review to see if each particular model has that feature. That's just utter laziness on their part, when the ability is built into the app. They just couldn't be bothered to populate the data.

My advice is to avoid wasting your time on this app at all costs, and don't even think of subscribing. There are better review sites such as Tech Radar, Tech Advisor and The Verge that give better, more in depth reviews and won't try skimming you for the privilege.
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