Leave a Review The Pass
Love The Pass App!
Cutting through the noise from others reviews. If you can get past the initial requirement of providing a credit card during sign-up, the app is fantastic. It's incredibly user-friendly, and the rewards system is a game-changer, especially for regulars like me at AVC venues. I'm thrilled with the new status tiers, which make it even more rewarding for frequent customers. Also, the new tax invoice feature is a great addition. Thanks, team!Show lessStuart89
Nope.
I was browsing my local pub to see what’s on and an ad for this app popped up. It sounded great so I clicked in only to download it and read the reviews whilst I waited for the download. By the amount of people who didn’t receive/were unable to redeem their points for different reasons and nothing has changed since. It’s not a good look. Sounds a bit too hit’n’miss for me. I will delete the app, doesn’t seem worth it. I hope when I check this again in the future great changes have been made to make it more worth it. I have hope 👌🏽😊Show lessEllie___Ellie___
Developer Response
Thanks for your feedback, Ellie. We'd love for you to try The Pass for yourself, we can assure you that it's definitely a hit, not miss! Happy to answer any queries you may have, please don't hesitate to reach out to us at hello@thepassbyavc.com.au. Cheers.Still terrible
Reading reviews from 3 years ago, it’s clear that the app has improved. You get $10 credit for 1000 points and $20 credit for 2000 points. Every dollar spent gives you 10 points, so it works out to $1 back for every $10 you spend, which is pretty good. But you have to redeem the credit as a voucher and apply it to your next order. Why can’t it be automatic and they ask if you’d like to apply your rewards to the next order? After I redeemed a $10 voucher, it disappeared on me, points were deducted and I wasn’t able to apply it to my order. And the bar staff were no more helpful. It’s a stupid system.Show lessDefiniteEd
Developer Response
Thanks for your feedback, DefiniteEd. If credit disappears from your account's credit balance, it means that the credit is sitting in a pending order which is waiting to be confirmed. If that order is never confirmed or cancelled, it will automatically time-out after 15 minutes and return to your account's balance. Please reach out to us at hello@thepassbyavc.com.au if we can help further.