Leave a Review Premier America Credit Union
It just keeps getting less usable.
App support - I used to be able to leave app feedback in the app. But now I just get a general customer service rep who says they’ll pass on my feedback.
The banner that says. “Click on a tile to see details”. Seeing as how this has been standard banking app behavior for years, I don’t need it spelled out as a permanently reappearing banner on the top of the app EVERY TIME I use it.
Bill Pay. Why make me chose between full site and mobile. I’m in the app. Just present the app (mobile) interface. Or at least remember the setting so I don’t have to click it every time.
Account sorting: sometimes (oftentimes) the account tiles will get rearranged as I’m scrubbing up and down the page.
Face ID doesn’t work in newest update unless you open, close, and reopen the app. I’m sure I just a bug but why can’t I provide feedback on it?Show lessTea Bun
Keeps logging my out when I’m depositing check
First of all, I hate this credit union, if it wasn’t so complicated to move all my accounts, I would’ve done it years ago. Second, currently the app is logging me out every time I am at the stage of taking a picture of my check for the deposit. Seems like it desperately needs an update, and they was supposed to be maintenance done last night, but today it is still not taking pictures of my check without logging me out immediately afterward. If this is not fixed soon, it will be the straw that broke the camels back, and I will move all my business accounts and my personal accounts to another institution.Show lessSharp11Girl
Crashes on mobile deposit iPhone
Logs me out in the process of taking photos and or submitting during the mobile deposit procedures. Occasionally the deposit still gets processed. Usually I try it several times:( Still better than going to a bank, but I’ve been spoiled by past successDenny182
Get it together PACU
Terrible app and online experience in general.
Have to do 2 step verification for basically anything.
Won’t integrate with budgeting tools like mint or YNAB.
I’m unable to get faceID to work with app.
Premier America always seems a couple steps behind when it comes to technology, which I get. But basic functionality that any major bank offers should also be available.Show lessjdiamond08
Great, until…
I’ve had this app for as long as it’s been in existence and it was great! It makes it so easy to do your banking online, including depositing checks. Recently, however, they added a chat option “Kash”. It’s horrible! It’s to big and takes up too much room when using iPhone. I’m constantly accidentally hitting it, which opens up the chat window ever time. It’s a pain in the a**! If there’s not any possible way to eliminate it from the screen I’ll be deleting the app. So disappointed!!Show lessK53716
Stop Doing Buggy app Updates
The app used to be working well and simple to use. You keep adding things that are unnecessary and it changes the way the app works and responds. As of now, the new Kash chatbot that you added in the app makes it hard to access the menu at the bottom of the screen. I can’t even use the app to transfer money from one account to another. Stop trying to make the app more complicated. All you have to do is maintain the security features. You should fire whoever is suggesting the user interface updates.Show lessgelaiPearls
They completely changed the app a year ago and it’s still awful
Sometimes I can’t get it to open past the login screen. Sometimes when I’m trying to use mobile deposit it logs me out multiple times during the process and I have to log in again and again. Then it tells me the check was already deposited. I wish they never changed their system. It’s so bad now, and it used to be so awesome.Show lessBlackraincloud
New Features and Zelle
Love the new app. Lots of new features. Can do a lot more with it than before, and they added Zelle. Awesome!xmsrose
Issues
My biggest issue with the app is that it rarely shows me an accurate account information. It either shows more then I have (and then I end up with an non sufficient funds fee) or it says I don’t have as much as I do (such as today where it’s showing me My balance from yesterday). Makes tracking my Finances difficult.Show lessNiyahvjur
How do I make my car payment?
Click around no where to pay?! Not user friendlyjeslaw36
