Terrible Ruined Box and Bad Customer Service
Response from developer
Hi there, thank you for taking the time to share your feedback. We're very sorry to hear about the poor experience with our service. Please feel free to reach out to us and provide your email address so our customer care team can further review this for you. All the best!
Terrible customer service
Response from developer
We are sorry that your interaction with us wasn't the best, we will take this feedback in order to better our service
Updated review: thanks MarleySpoon!
Old review: I’ve used and loved the Marley spoon service for nearly a year, and plan to continue using! However, the recent app upgrades have made me question that choice. It’s now so difficult to choose recipes, as half the options are just “upgrade” options- I can’t even see the main recipe I’m “upgrading” to! Also, removing recipes from the box used to be as easy as clicking the x, but now I have to go in and adjust the quantity, which just seems so backwards. The recipes and service are still great, but selecting my meals from the iOS app has just become too frustrating.
Response from developer
Hi, thanks for your honest feedback. We're really sorry to hear you're not happy with our recent app changes and your comments are certainly important. We would love to use your feedback for active improvements. Please feel free to provide your comments to our customer care team at contact@marleyspoon.com, chat, phone call, or Facebook chat. Thank you in advance!