Leave a Review Zen
Doesn’t work on Apple Watch- disappointing
So I went ahead and paid for the full subscription, it works great on my phone and iPad so that’s all good but nothing at all happens on my Apple Watch, the little icon of the cloud with an arrow pointing down goes round and round for up to 20 minutes and then the app crashes and this is on a Series 5! It’s the same for every meditation! Can’t access any support through the developer website and when I request a password reset email it never came. I really did want to use this app primarily on my watch so it’s a major let down. Would appreciate contact from the developer to offer a solution, I spent AU$51 after all....!!!Show lessArtmansimon
Developer Response
Hi ! Thank you for your review. We apologize that your experience has been affected. Our team works really hard to improve your experience and fix all the eventually instability. If this problem keeps showing up send an e-mail to : talkto@zenapp.com.br , so this way we can help you better. Gratitude!Amazing app
This app has really helped me focus on my breathing and allows me to take time for myself. Being a generally stressful person I find it hard to sit and chill but this has really helped me focus and it has also helped my anxiety.emmyloo2005
Developer Response
Thanks for sharing your experience with us. 🙏💖The good the bad and the ugly
The Good
The app and its performance overall exceeded expectations hands down.
The Bad
However, it’s also stated that we can have it billed monthly, for the upgraded version, and every time I try to upgrade it’s asking for the annual payment. This is not good!
The Ugly
Additionally, I have spent a fair amount of time trying to reach out via email and more recently looking for customer service via google on the web and those too yielded no results. So not only has my emails gone unanswered but now there is no other way for me to connect with a real live person to resolve the issue I’m having with the app.
The request
There a couple of things here. One fix the issue in the Apple App Store to enable me to select a subscription rather than forcing an annual subscription.
Two if people like myself are spending good money on the app which is amazing then you need to have a way for customers like me to reach out with problems and concerns even if it’s through a twitter account or email. You have to have something in place for people to get support such as in this case, I’ve never gotten any support!Show lessKomard
Developer Response
Komard, we apologize for that. Please, send an email to talkto@zenapp.com.br 🙏💖meditation for the unconvinced
Today my doctor all but insisted that I begin meditating daily. Here’s what I wrote after my first ever experience with meditation just minutes ago:
My first experience with meditation was nothing short of a life-altering journey! I was overwhelmed with emotion and gained amazing insight in such a short period of time. I was forced to stop and focus on myself. I began to see myself as the fragile, imperfect, yet magnificent, and bright light that I am. Upon seeing myself in this way I immediately knew that my “happiness light” grows brighter in direct correlation to the light I bring to and draw out of others. It sounds so hokey and corny but that was my genuine experience. Thank you for bringing meditation to me in this accessible medium.Show less**LT**
Developer Response
Namastê! Thank you so much for taking the time to review Zen.🙏💖Could it be easier to see, please
Nice app. Lots of variety. Getting to the meditation you want is hard because it’s aqua on turquoise and ginding the choices isn’t easy. Tried to mark one as my favorite, but it wouldn’t let me. But there is a lot of variety, nice relaxing music, beautiful scenesowlish
Ok but very pricey
I watched an ad that encouraged me to download this app for sleep sounds and meditation. That part I liked, the rest of the app wasn’t so much for me, maybe other people. I’m not into chants and sound bowls. Anyways, I was supposed to have a one week free trial. Well on day 6 I was charged a full $75 for a one year subscription. This app isn’t worth $75. I was extremely upset about that charge, so be very careful if you’re not planning on paying that for this app, make sure you love it and get your money’s worth first.Show lessAnnaYB
Unable to unsubscribe
I have been unable to figure out how to unsubscribe from this. I inadvertently subscribed at 3am one morning when I was half asleep. I had looked to see if it was free and didn’t see any amount given. Next day, I’m more awake and I remember the app. I look at it and buried deep in the content are subscription rates.
This app was brought to my attention on a tv show where it was mentioned that within the Health app on iPhones there are things to improve health like meditation. So I checked it out many hours later at 3am.
I followed the directions on how to unsubscribe and also alternative suggestions on unsubscribing and yet I am unable to do so. I want to unsubscribe because I don’t want to pay a subscription each month for this! So instead of getting chill I’m aggravated! Unsubscribe me!Show lessgood2bdaqueen
Developer Response
You need to report this and ask for the refund directly to Apple. Unfortunately, we are not able to manage any Apple's subscription by ourselves; We apologize for that. Below is the link where you need to report the issue: https://reportaproblem.apple.com/ If you have any problem, let us know. http://help.app-zen.com/really helpful app
really good app, helps getting to know yourself better and knowing how to handle your emotions 🥰gabipreuhs
Developer Response
Thanks for sharing your experience with us. 🙏💖Zen is is a garden in my mind.
I am sixty something. I used to meditate back in the 1970s. It was great to sharpen my focus. Then through the years with raising children, going to college and busy life I had gotten away from meditation. Wow I tried this app to relieve stress and anxiety it still works. Why did I ever stop meditating? This is great it really helps to have an audio guide. I’m really going to enjoy this app.Show lessZen Gardner
Calming soothing and positive
Enjoyed the first experience of a guided mediation and the process for getting into the meditative state was effective. Thank you 🙏🏼Maddox & Indigo
Developer Response
Thanks for sharing your experience with us. 🙏💖
