The worst ever service!!
If there was an option for negative stars I would have used it! The worst ever courier company I’ve had to deal with! They have one driver who shuffles every morning between Dubai and Abu Dhabi, so orders to Fujairah and other emirates are totally ignored. They have my package for three days and still haven’t delivered it after numerous calls and complaints. It’s a shame that a company like Samsung is using them for deliveries and not other more reputable and reliable companies. Apple and iPhone will remain my choices for the future, I’ve never had an issue like this with Apple. Samsung-change your delivery company!!DrL11
Aweful...
Will never use again!ylutsenko
Can’t deliver a document
Document couldn’t be delivered, no refund... the only thing working is the chat module.WDernayka
A pity
I haven't had an experience yet! I have placed order to "carry" a TV from on point to another in 3 days from the time of placing the order. I receive a call a day before the pick up apologizing for not being able to "carry" the TV due to its size. This is a real shame. Promising big and delivering small, in this case, not delivering at all! And the worst thing is, the customer service give an alternative date or try to find a solution! It's like she doesn't care if I use their service or not! This is just a perfect example of how to fail on "carry"ing.FouadK83
Great app. Great service.
Very reliable app and the device: the same.
1 comment : You need to add the option to edit or to cancel an order.Tony Hage
A great idea ruined by the worst experience
I had high hopes on this app and after using it for 3 times and in three different occasions I've got to say: This is one of the worst customer experiences I've ever had with a service app in the UAE. They never keep up with the time promise, they don't deliver to the right address, the customer service representatives sound like a they are talking from their houses, and worst (and worrying) I get charged from my credit card while the app shows an error! This is simply the perfect recipe for failure, it's as if they're not even trying. What a bunch of hacks!Biggy_83
