Horrible experience
You should be warned that this company is the worst. For a company of this size, its surprising how outdated their payment systems are and how bad their customer service.
When checking out, your options are so limited. You can’t pay partially with a gift card and the rest credit card. You can’t add money to gift card and since your order is rarely the exact gift card amount you lose credit. You also cannot combine gift cards.
But the worst is that I returned a pair of shoes and after 3 weeks I hadn’t received a credit even though the return was accepted. I then had to fight them for over a week, calling like 6 times. Always the same response from the agents. Not possible to speak to manager and they never call back despite multiple requests. Only after I said I was calling the police because they essentially stole my money did I get my credit. (After one month!!!) don’t deal with this company if you want to avoid a massive headache.
When checking out, your options are so limited. You can’t pay partially with a gift card and the rest credit card. You can’t add money to gift card and since your order is rarely the exact gift card amount you lose credit. You also cannot combine gift cards.
But the worst is that I returned a pair of shoes and after 3 weeks I hadn’t received a credit even though the return was accepted. I then had to fight them for over a week, calling like 6 times. Always the same response from the agents. Not possible to speak to manager and they never call back despite multiple requests. Only after I said I was calling the police because they essentially stole my money did I get my credit. (After one month!!!) don’t deal with this company if you want to avoid a massive headache.
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Response from developer
Hi Nat, we sincerely apologize for the experience. This is certainly not the level of service we aim to provide, and we're truly sorry for the inconvenience and delays you faced. We truly appreciate your patience throughout this situation, and we hope to have the opportunity to restore your trust in our services.
