Leave a Review Asurion Photos
Can’t recover photos
I had this photo storage when it was affiliated with Sprint, I stored ALL my photos & videos on this site as a backup. It was maybe 4 years worth of pictures. One day they announced that they were no longer going to offer through sprint, they will send the link to email to get our photos & that’s it. Well, the link never worked for me to download my pictures & every time I tried to contact their customer service I got a runaround & no one knew anything. Years of photos just gone!Show lessGood way to back up photos so can delete from phone
But there is one issue which make four instead of five stars. If you accidentally (or deliberately but change mind) delete a photo from Asurion Photos, which sometimes happens if I delete wrong one, there is no way to get it back in Asurion Photos.
There should be a way to force reupload of photos to Asurion from iPhone. Otherwise it’s a good app. I have four times my phone’s storage in photos, in Asurion photos. I delete off my phone and keep there.
Another wish would be for photos to delete off the phone but stay in their folder on Asurion. The photos stay on the backup but I lose their being in that folder unless I go in and try to find by date and force a cloud folder which is a pain to do instead of just keeping the folder name I had before I deleted it off my phone to make room.Show lessEmail address issues
Be for warned if you don’t have access to the email you signed up with it’s almost impossible to get your photos back. I have been trying to get access to my photos since January 29th and I have not received an answer from anyone from support of this application. I have no idea how I will get my pictures back especially those that can never be replaced!!!! Other than that I had no problem with the app.Show lessDeveloper Response
We are sorry to hear you are facing issues with the app. Please reach out to us at photos-support@asurion.com and we will help you get access to your photos. Thank you.