Asurion Photos User Reviews

Asurion Mobile Applications Inc

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⚠️WARNING🚧NO HELP⚠️

I have lost my data. I had 1200 GB stored in the storage and overnight. It went down to 100 gig for last month. I’ve been trying to get a hold of somebody and get this rectified screaming red alert, letting people know emailing back-and-forth and you cannot reach these guys to save your life. God willing they read this review because this could be the most tragic storage debacle I’ve ever seen and i would say I’m shopping new insurance for my iPad Pro because of this app. You call 24 seven support you do not get these guys. You can’t reach them. They won’t return your e-mails, it is awful. The 24 seven crew they don’t know anything about the app. They can’t help you with anything so when your information shows up missing and you try to reach them for a month and to no avail, I’d say run for your lives. people do not use this app. If u want to work without a new

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TRU_Pacman

2 months ago

Response from developer

Hi TRU_Pacman, We deeply regret that you are facing issues with the app. We looked this up and can confirm that we have sent a response to both your email addresses on 10/29/24 and 10/30/24. We remain committed to resolving your issue and have reached out today again. We request you to connect on photos-support@asurion.com so that we can work towards the resolution. Thank you and our apologies for all the inconvenience. Regards Asurion Photos Support

Can’t recover photos

I had this photo storage when it was affiliated with Sprint, I stored ALL my photos & videos on this site as a backup. It was maybe 4 years worth of pictures. One day they announced that they were no longer going to offer through sprint, they will send the link to email to get our photos & that’s it. Well, the link never worked for me to download my pictures & every time I tried to contact their customer service I got a runaround & no one knew anything. Years of photos just gone!

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Karamelcity

7 months ago

Good way to back up photos so can delete from phone

But there is one issue which make four instead of five stars. If you accidentally (or deliberately but change mind) delete a photo from Asurion Photos, which sometimes happens if I delete wrong one, there is no way to get it back in Asurion Photos.

There should be a way to force reupload of photos to Asurion from iPhone. Otherwise it’s a good app. I have four times my phone’s storage in photos, in Asurion photos. I delete off my phone and keep there.

Another wish would be for photos to delete off the phone but stay in their folder on Asurion. The photos stay on the backup but I lose their being in that folder unless I go in and try to find by date and force a cloud folder which is a pain to do instead of just keeping the folder name I had before I deleted it off my phone to make room.

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Dancecatt

9 months ago

Email address issues

Be for warned if you don’t have access to the email you signed up with it’s almost impossible to get your photos back. I have been trying to get access to my photos since January 29th and I have not received an answer from anyone from support of this application. I have no idea how I will get my pictures back especially those that can never be replaced!!!! Other than that I had no problem with the app.

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New to smurfs

10 months ago

Response from developer

We are sorry to hear you are facing issues with the app. Please reach out to us at photos-support@asurion.com and we will help you get access to your photos. Thank you.

SDK PHOTO EDITOR WATERMARKS EDITS ALL OVER

If this Newly Added feature thats Listed as 𝑺𝑫𝑲 𝑷𝑯𝑶𝑻𝑶 𝑬𝑫𝑰𝑻𝑶𝑹 is straight trash. It watermarks my photos and videos to where i would never in my life use this app to edit ever again.

* Not jusr any photo or image but ALL. WHY IS THERE NO OFF BUTTON AND WHY WOULD YOU WATEMARK MY PERSONAL PHOTOS.

• 24/7 Tech was not as helpful as hoped. They said juzr leave feedback and its a sure fire way tp converse with that team working the app.

• Feedback turned it off all was rignt with the world w/o even a comtact from the squad there

And present day....

• Ita back been back months and nobpdy reapo
Da to feedba k with messages emails or my peraonal favorite fixing it.

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TRU_Pacman

a year ago

Response from developer

We are sorry to hear you are facing issues with the app. We do not watermark any photos and we'd definitely like to fix that for you. Please reach out to us at photos-support@asurion.com and we will be happy to assist. Thank you.

Another sell out…💸(Read before paying dollars)

- Coming from somebody who rarely writes reviews —— So one day I get a notification on Google Photos telling me unlimited free storage is going away. Great. Now where do I store my photos? Scrolling down the recommended cloud storage options I find: [Asurion Photos - FREE UNLIMITED STORAGE] I download the app, hoping to store these photos for FREE, but does free mean forever? Seems legit uploading photos here. So, I upload my photos to this app while recommending it to my friends at the time; I even helped my mom upload photos. Oh no —————-> SIKE 😂👌💯💯 fReE uPlOaD sToRaGe gOiNg aWay - PLEASE PAY SOME DOLLARS TO KEEP PHOTOS EVERY MONTH That was annoying to hear. Doing all that work just to switch to a different app? This can’t be real. So I just tried storing photos on my phone… My mom wasn’t so lucky; she had thousands of photos glued to this app. Looking at her phone today I see EVERY PHOTO GONE. I don’t know what I should tell my mom tomorrow. 🙄🙄

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Cinutz33

a year ago

Response from developer

We apologize for the disappointment. We'd like to clarify. As noted in our app description, we continue to support Unlimited Storage for Asurion Home+, USCellular & Cox Plans. As you had a Free account with Unlimited storage, we were requesting you to consider enrolling into a supported plan to enjoy Unlimited Storage. Please reach out to us at photos-support@asurion.com if you have any questions. Thank you.

Unreliable and Slow.

This app is very slow. I would not recommend using this app if you have a lot of photos and videos. When opening the app, the photos and videos do not load. You scroll and its only blank boxes where the photos and videos should be and you have to wait for each and every photo to load. I never had this issue with Google Photos or any other photo backup app.

When I first got this app, it offered unlimitied photos which is what pulled me in. Then early 2023, they said unlimited photos were going away and said you could either download an archive of all your photos or purchase a monthly plan of $27 a month to keep the unlimited photos. Very unreliable and pricy for unlimited photos when other, big name apps, offer way cheaper alternatives. I regret using this app and would recommend anyone interested in downloading this app to stay away and use a more reputable service. I never used their other services but I can imagine all their products are slow and unreliable. Stay away.

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ash_pa

2 years ago

Response from developer

We are sorry to hear you are facing issues with the app. Please reach out to us at photos-support@asurion.com and we will be happy to assist. Thank you.

Unreliable and Slow.

This app is very slow. I would not recommend using this app if you have a lot of photos and videos. When opening the app, the photos and videos do not load. You scroll and its only blank boxes where the photos and videos should be and you have to wait for each ad every photo load. I never had this issue with Google Photos or any other photo backup app.

When I first got this app, it offered unlimitied photos which is what pulled me in. Then early 2023, they said unlimited photos were going away and said you could either download an archive of all your photos or purchase a monthly plan of $27 a month to keep the unlimited photos. Very unreliable and pricy for unlimited photos when other, big name apps, offer way cheaper alternatives. I regret using this app and would recommend anyone interested in downloading this app to stay away and use a more reputable service. I never used their other services but I can imagine all their products are slow and unreliable. Stay away.

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ash_pa

2 years ago

No Longer Offering Storage Service

Soooo… I just got a notification stating to download all my pics by March 1st or l’ll lose them because this app will no longer provide unlimited storage. I’m livid. What a disappointment! This app was pushed on me from Sprint (after their free storage was going away) and after finally deciding to use it AND RELY on it, it’s no longer being offered. I’m sick of these apps causing distress. These are pictures and memories at risk. I used this app instead of Apple’s confusing and unreliable iCloud. So, all my photos are on this app. To transfer photos by March is going to be almost impossible. I hate these apps!

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MonaLesa54

2 years ago

Response from developer

Hi, we apologize for the disappointment. We'd like to clarify the change. As noted in our app description, we continue to support Unlimited Storage for Asurion Home+, USCellular Device Protection+ Ultimate, and Cox Mobile Protection Plans; other customers still get 5 GB free. As you have a Free account with Unlimited storage, we are requesting you to consider enrolling into Asurion Home+ or other supported plans to enjoy Unlimited Storage. We hope that clarifies the situation. Thank you for being an Asurion customer. Photos Support

Why??

Sprint Storage made me change to app and since it had unlimited data storage I was ok with it. Now it’s changing its policy to 5 GB storage? I wonder why? This is upsetting! Making me look for another app or something else before March so I don’t lose my data.

Dr.Jay2010