STAY AWAY
I regret going with this alarm system now, seem good t first but with its unreliability and super slow connection it leaves you fuming and angry.
For example you come home from a long day at work all you want to do is disarm and use your output setting to open garage BUT it won’t connect then there is a waiting for app to load and finally you get to click “ Disarm” the you have to select “output” then wait for that page to load then click “garage” if it decides to work , try that 6-7 times then finally it opens!!! It’s not a network issue it’s just a crappy and buggy app!!!!!!!!!
Wish I had a different system now!
For example you come home from a long day at work all you want to do is disarm and use your output setting to open garage BUT it won’t connect then there is a waiting for app to load and finally you get to click “ Disarm” the you have to select “output” then wait for that page to load then click “garage” if it decides to work , try that 6-7 times then finally it opens!!! It’s not a network issue it’s just a crappy and buggy app!!!!!!!!!
Wish I had a different system now!
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Push notifications?!
Haven’t been receiving push notifications when my sensors are activated since I’ve had this app. The notify on buttons are enabled. Update please! Seems like the app has bugs. Get an error notification when I drive about a half mile from home in the exact location each time!
Update: can’t even get into the app. It says “too many username and pin failures. Please try again” and I never incorrectly entered my info! It’s been days now. Why won’t the developer update these bugs!!!!! My alarm company is no better. I can never get the customer service rep for Villara to ever respond back to me. I’m so frustrated.
Update: can’t even get into the app. It says “too many username and pin failures. Please try again” and I never incorrectly entered my info! It’s been days now. Why won’t the developer update these bugs!!!!! My alarm company is no better. I can never get the customer service rep for Villara to ever respond back to me. I’m so frustrated.
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This system is awful!
I have had nothing but problems with this security system and the app. The doorbell camera will stop working for no reason even though my wifi is fast and connected. Sometime it senses motion and other times it doesn’t. Anytime you make a change such as upgrading to a new iphone or router you have to go through the dealer instead of letting the user update it themselves in the app. After upgrading to the iphone 12 the app won’t log me in and there is no way to do a password reset. Terrible!
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No Notifications
I haven’t had any Notifications in Months. All the settings are on and yet still nothing. The developer needs to update this systemic problem many other users are complaining about. Seems like the developer simply doesn’t care.
Doesn’t work!
App has stopped working and is completely useless.
Please give this app a facelift
The app “works”, but it feels extremely outdated and slow. Impossible to find anything on the camera history (it saves millions of short clips, instead of a continuous, scrollable one). I am considering a switch to Nest solely because of this app.
Great app ones is all setup
I have had the UltraSync panel for about 3 years and keeps working absolutely great. The ability to interact with my cameras, alarm and Zwave products in a single app is just fantastic. I honestly have pace of mind and confort since day 1. My system has several indoor and outdoor cameras, several automation products, thermostats and of course the complete intrusion system.
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Terrible
I don’t understand how this app even works. Latest fix they said they support iphone x -> lies.
UI is terrible in multiple ways
At least it doesn’t crash.
If there was another app I could use that works with my damn setup I would and it’s not all that difficult to have fixes like these.
Add a schedule feature to unlock after x hours is a nice feature that should be in
UI is terrible in multiple ways
At least it doesn’t crash.
If there was another app I could use that works with my damn setup I would and it’s not all that difficult to have fixes like these.
Add a schedule feature to unlock after x hours is a nice feature that should be in
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Is this ever going to get an update?
The GUI on the newer phones are all messed up with the menu titles and buttons on top of themselves. It would have been done so much better for speed of loading as well as layout. It generally works. It please give it a much needed facelift.
Garbage
This app is trash. I do not feel safe having this app tied to the security of my home. I could personally build a MUCH better app than this.
