Soo convenient
I had been a long time user and customer of Justfly and I just loved how convenient it is to book flights and its additions. Very convenient , you can do it while in your couch. Very easy to navigate and the price is very reasonable. Good customer service as well when you want to talk to one. Will recommend to friends and family. Thank you for your great service and I am hoping this good service will continue.
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disappointing
I’ve been a loyal customer of JustFly for over 8 years, but my recent experience was beyond disappointing. I tried to use a discount coupon for the first time, and the process was a nightmare. The system kept giving me errors, and when I contacted customer service, they were extremely unhelpful.
I spent over an hour on the phone, only to receive no resolution—just a massive headache. I called back multiple times, hoping someone would assist, but they stopped taking my concerns seriously.
This level of customer service is unacceptable. What’s the point of being a loyal customer if you're treated so poorly when you actually need help? This experience has completely ruined my trust in JustFly, and I will not be using their service again.
I spent over an hour on the phone, only to receive no resolution—just a massive headache. I called back multiple times, hoping someone would assist, but they stopped taking my concerns seriously.
This level of customer service is unacceptable. What’s the point of being a loyal customer if you're treated so poorly when you actually need help? This experience has completely ruined my trust in JustFly, and I will not be using their service again.
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Good
Justfly is the best website and app for finding cheap flights! Very cheap!
Just a big scam!
Tried to change my flight and after an hour waiting they hung up. They sell cheaper tickets with the worst costumer service.
Response from developer
We're really sorry you had this experience. We are continually learning and growing and we hope to see you again in the future.
This app is a joke
They took our money for flights so we called customer service, they charged us TWICE without us knowing and this money hasn’t returned even after the flights were cancelled. They stole 4k from us like it’s not a big deal. Even customer service don’t help, when we finally booked different flights the plane got cancelled and had to rebook(which is normal) we called customer service and they said we had to pay to rebook, which didn’t make sense so we called the airline and they changed the flight for us for free. Justfly wanted to charge us for something we could have done for free, it doesn’t make any sense at all. So they wanted to take extra money plus the 4k they didn’t return!!! I wouldn’t recommend this app to anyone and personally would never use it again. It’s a waste of money and time.
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Response from developer
We're really sorry you had this experience. Thank you for the review. We're continually learning and it really helps us to get first hand feedback like yours.
Did not work for us
I booked my flight in March and the booking was confirmed soon after. I didn’t find out until a month prior that my booking changed and I wasn’t able to verify the change (thankfully the airport attendants were more than accommodating) but when I checked in on the return at first Air Canada didn’t even register that I had a connecting flight and then I almost had to pay for the same bag twice on my connecting flight (again the airport attendants saved me here as well) when I tried to talk to an agent i received only bots except once and even then they weren’t very helpful. This app has only lead to frustration and headaches for me.
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Response from developer
We're really sorry you had this experience. Thank you for the review. We're continually learning and it really helps us to get first hand feedback like yours.
Poor service, predatory. Do not use
This app canceled my flight without my consent, with zero explanation.
I then reached out to their support, switching from email to text per their demand. I gave them my confirmation number. My phone number. My email. My phone.
Then they put me on a long hold, while asking “are you still there” on a text chat.
Then “for my security” they said they wouldn’t assist me without giving tons of additional personal info, after I already gave the above. This isn’t about security. It’s not for convenience. It’s a massive inconvenience to repeat all of this information repeatedly.
It’s surveillance. It’s extortive.
Spend your money elsewhere.
All this could have easily been solved with one email- when they said they canceled my flight, via email, they could have simply stated why, in that email.
They are choosing to provide poor service then being petty saying “we can’t help without tons of unnecessary information” which is not the truth.
I then reached out to their support, switching from email to text per their demand. I gave them my confirmation number. My phone number. My email. My phone.
Then they put me on a long hold, while asking “are you still there” on a text chat.
Then “for my security” they said they wouldn’t assist me without giving tons of additional personal info, after I already gave the above. This isn’t about security. It’s not for convenience. It’s a massive inconvenience to repeat all of this information repeatedly.
It’s surveillance. It’s extortive.
Spend your money elsewhere.
All this could have easily been solved with one email- when they said they canceled my flight, via email, they could have simply stated why, in that email.
They are choosing to provide poor service then being petty saying “we can’t help without tons of unnecessary information” which is not the truth.
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Response from developer
We're truly sorry for the negative experience you've had; your feedback is essential in improving our services, and we're committed to making necessary improvements.
Scam Artists and The
They take your money and don’t issue the tickets. Only one number for customer service, it doesn’t work. I’m out $1500 dollars. Google them before you buy. A criminal enterprise.
Response from developer
We're truly sorry for the negative experience you've had; your feedback is essential in improving our services, and we're committed to making necessary improvements.
Easy to use application
Friendly and results are amazing looking for cheapest fly, hotel, car renting. I totally recommended to have this application in your phone.
Response from developer
Thank you so much for this review! We look forward to helping you book many more trips at the best prices with our app.
Scam
I booked two different tickets for my family to come to my college graduation and instead they booked it vice versa. I went and checked numerous times what i typed from the history and I was right but for check in on the airline it was appearing vice versa. When I called them they told me they could not give me any money back and I had to rebook. My mom had to take a loan out for everybody to see my graduation and it messed up my grad gift. I have told literally everyone I know to delete this app and they have will never use again.
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