Bad updates these last couple of months!!!😏
This app has become very glitchy. Whatever was done with the recent two updates, it has affected the notification that the car is locked and/or unlocked. The remote start function tells you the car is started or canceled, but the locking doesn’t??! If you lock when inside and/or not physically near the car to actually hear it click, how are you supposed to know if it locked?? It told you before with a check mark I think, but all of a sudden, this doesn’t confirm that anymore. Ugh, it’s really annoying. An app UPDATE shouldn’t undo things that were previously working just fine!!! When I actually take the time to go to an app to write a review, it’s usually not a good thing. We pay for this system to work, and work correctly when we need it to. Torn btwn a 2/3 star right now. I’ll give it a 3, only b/c at least the function is there and I’ve been able to verify it’s locking by standing next to the car and hearing it click. Do better Mercedes/mBrace!!! These are luxury cars, w/definite luxury prices!! Fix this please/thank you?!
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App is force closing
When I try to use the remote start via the app, (iPhone 15 pro max) It force closes. Both when I open the app and click on the remote start button and when I press and hold the icon on my Home Screen and click remote start from there. This has been going on for about a week or two now.
Not only that, I used to be able to remote start the car via voice command on my Apple Watch app (Apple Watch SE 44mm). It keeps saying that I’m not logged in to the app but I am and have logging in and out several times. This issue has been going on for at least 6 months
I even deleted the app and reinstalled like 3 times! Please help. Will update review and rate 5 stars once issue is fixed.
Not only that, I used to be able to remote start the car via voice command on my Apple Watch app (Apple Watch SE 44mm). It keeps saying that I’m not logged in to the app but I am and have logging in and out several times. This issue has been going on for at least 6 months
I even deleted the app and reinstalled like 3 times! Please help. Will update review and rate 5 stars once issue is fixed.
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Terrible Experience
If you bought your car used from a third party dealer, don’t even bother with this app. To start, it was working fine. I added my VIN and verified my identity. I saw my car in the app, the mileage, warranty, service history etc. The problem started when I paid $285 to use the mbrace service. Once I paid, I couldn’t log back in and the app kept prompting me for a VIN that I’d already added and verified. Except this time, I received the dreaded error “The VIN you entered doesn’t match what’s in our system”. I made countless calls to support, endured being transferred around, and even visited a Mercedes dealership and NOBODY KNEW WHAT TO DO. Thankfully I cancelled the service within 30 days of sign up. I’m expecting a refund.
To Mercedes: I was very excited about my new car and was happy to join the Mbrace family. After these last 10 days, I’m very disappointed. Transfer of ownership should not cost a customer over a week’s worth of time. Customer support should not be helpless. The dealerships should be thoroughly trained. In any case, why couldn’t I just email a copy of my registration and have my VIN added by support? This whole thing was really off-putting and all for remote start that should’ve been included with the car, or programmable to the remote/fob. It’s 2024 folks! Let’s catch up.
To Mercedes: I was very excited about my new car and was happy to join the Mbrace family. After these last 10 days, I’m very disappointed. Transfer of ownership should not cost a customer over a week’s worth of time. Customer support should not be helpless. The dealerships should be thoroughly trained. In any case, why couldn’t I just email a copy of my registration and have my VIN added by support? This whole thing was really off-putting and all for remote start that should’ve been included with the car, or programmable to the remote/fob. It’s 2024 folks! Let’s catch up.
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Frustrating Experience with Remote Start Feature
I've been using the Mercedes me connect app primarily for the remote start feature on my 2018 E-Class. Despite paying solely for this feature, the app very rarely starts the engine, even after multiple attempts. I initially thought the issue might be with my phone, so I changed it, but the problem persisted. I also switched carriers, trying Verizon, AT&T, and T-Mobile, but to no avail.
Last year, I cancelled my subscription out of sheer frustration with the unreliable engine start and unhelpful customer service. I recently decided to give the app another try, thinking that updates might have improved its performance as the weather is getting colder in my area. However, the issues started again right from day one. Despite multiple attempts every day, it is extremely rare for the engine to start remotely.
I'm canceling my subscription today because the service has proven to be utterly useless. I strongly advise anyone considering this app for remote start to think twice; it simply doesn't deliver on its promise.
Last year, I cancelled my subscription out of sheer frustration with the unreliable engine start and unhelpful customer service. I recently decided to give the app another try, thinking that updates might have improved its performance as the weather is getting colder in my area. However, the issues started again right from day one. Despite multiple attempts every day, it is extremely rare for the engine to start remotely.
I'm canceling my subscription today because the service has proven to be utterly useless. I strongly advise anyone considering this app for remote start to think twice; it simply doesn't deliver on its promise.
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App locked me out and wouldn’t open the car.
I locked the vehicle with the app. I’ve notice sometimes the remote start would not work sometimes but that wouldn’t be a big deal, just an inconvenience. Being on the technology field I know connectivity issues can happen due to to several factors. Today I locked the vehicle on the app trusting they would have a solution to short distance connectivity,(Bluetooth, wireless), NOPE. Not at all. I remained stranded on the middle of the town, called mbrace support they were also unable to unlock the car and had to request a tow truck. Guess who paid the bill? 100 dollars for the call and another 180 to the tow service. So not happy with the app. As a matter of fact not happy with car at all anymore. This is an S550 and I would expect more care when having technology components installed in the car. That’s it for me. Even if you don’t have an built in Bluetooth adapter in this car shouldn’t be the end of the world have a better programming to have these issues sorted out.
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The Best Car Application
Every morning I leave to work at the same time. 10 minutes before I head out I warm up my car with the app. If I’m out doing something and left my car behind I can see where it’s location is if it’s unlocked I can lock it. I can set my service appointment and do over the air vehicle updates. I can create a geo fence so that I’m notified if Valet went for a joy ride and I can even change the settings of my ambient lighting. This is not all it can do… I already love my Mercedes-Benz but this app reminds me of how great of a brand I’ve chosen to associate myself with. Thanks Mercedes-Benz.
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Love it
It is easy to use, simple and has most functions I like to use. However, the remote start feature is way too strict and does not let me start the car when I still have plenty of fuel for over a 100 miles. I would also love to see the feature where you can block the car even from being started. Sometimes I park on the street at friend’s places and it would an easy way to make sure no one can take my car even if they have my keys.
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Interface and reliability improvement needed
I am not want to give my opinion when it relates to apps, but I’ve come to the point that I am frustrated with this Mercedes me app for my 2017 GLC 300. The app has been very unreliable. The interface lacks quality in many ways. It should be easier to be able to download this and have it worked properly from the get-go. I’m not able to get the fuel level nor the tire pressure values shown on this app. I have called multiple times to the 800 number for Mercedes me. I have asked many times for assistance with Mercedes me app and all I have had is just to turn around and run around. No one seems to know how to get the app to work appropriately with the vehicle. Also, there are many of those representatives who are very rude and seem not to care of the situation that the customer is facing. I don’t care that this is a 2017. It is still a Mercedes and price value hold it sell for the quality of car it it does not hold value for any other aspect, considering that not even the representative seem to care, and that does not go for all of them. I ask that Mercedes takes time to consider the lack of quality as it is impacting the reliability for their product and service.
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Horrible, customer service acts more like Xfinity than what I’d expect from Mercedes
Horrible service, every representative I talked to on the phone gave me a different answer on when my account would activate. The first person told me it would take ten minutes, the second an hour, the 3rd said it would take 2 days! And it never activated! When I called to get it canceled they said they weren’t able to cancel it try again in a few days… all of a sudden my account pops up as able to link but is still inactive. So I called to confirm my cancellation. Only to find out that the payment they said would process in 72 hrs processed immediately. Had to call back a 7th time, horrible experience, the training here seems very incomplete and my problem still was not resolved… 🤷
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Love ME
I love the remote start. My main reason is for the cold weather. Today is the first day of very cold temperatures and it was such a joy to walk out and get into a warmed up car. So far so good!! And I can’t say enough about being able to locate my car. I’m notorious for not remembering where I park especially when I go into the city. This feature has helped me out so very much! Love Me!!!
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