Bad updates these last couple of months!!!😏
This app has become very glitchy. Whatever was done with the recent two updates, it has affected the notification that the car is locked and/or unlocked. The remote start function tells you the car is started or canceled, but the locking doesn’t??! If you lock when inside and/or not physically near the car to actually hear it click, how are you supposed to know if it locked?? It told you before with a check mark I think, but all of a sudden, this doesn’t confirm that anymore. Ugh, it’s really annoying. An app UPDATE shouldn’t undo things that were previously working just fine!!! When I actually take the time to go to an app to write a review, it’s usually not a good thing. We pay for this system to work, and work correctly when we need it to. Torn btwn a 2/3 star right now. I’ll give it a 3, only b/c at least the function is there and I’ve been able to verify it’s locking by standing next to the car and hearing it click. Do better Mercedes/mBrace!!! These are luxury cars, w/definite luxury prices!! Fix this please/thank you?!
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App is force closing
When I try to use the remote start via the app, (iPhone 15 pro max) It force closes. Both when I open the app and click on the remote start button and when I press and hold the icon on my Home Screen and click remote start from there. This has been going on for about a week or two now.
Not only that, I used to be able to remote start the car via voice command on my Apple Watch app (Apple Watch SE 44mm). It keeps saying that I’m not logged in to the app but I am and have logging in and out several times. This issue has been going on for at least 6 months
I even deleted the app and reinstalled like 3 times! Please help. Will update review and rate 5 stars once issue is fixed.
Not only that, I used to be able to remote start the car via voice command on my Apple Watch app (Apple Watch SE 44mm). It keeps saying that I’m not logged in to the app but I am and have logging in and out several times. This issue has been going on for at least 6 months
I even deleted the app and reinstalled like 3 times! Please help. Will update review and rate 5 stars once issue is fixed.
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Terrible Experience
If you bought your car used from a third party dealer, don’t even bother with this app. To start, it was working fine. I added my VIN and verified my identity. I saw my car in the app, the mileage, warranty, service history etc. The problem started when I paid $285 to use the mbrace service. Once I paid, I couldn’t log back in and the app kept prompting me for a VIN that I’d already added and verified. Except this time, I received the dreaded error “The VIN you entered doesn’t match what’s in our system”. I made countless calls to support, endured being transferred around, and even visited a Mercedes dealership and NOBODY KNEW WHAT TO DO. Thankfully I cancelled the service within 30 days of sign up. I’m expecting a refund.
To Mercedes: I was very excited about my new car and was happy to join the Mbrace family. After these last 10 days, I’m very disappointed. Transfer of ownership should not cost a customer over a week’s worth of time. Customer support should not be helpless. The dealerships should be thoroughly trained. In any case, why couldn’t I just email a copy of my registration and have my VIN added by support? This whole thing was really off-putting and all for remote start that should’ve been included with the car, or programmable to the remote/fob. It’s 2024 folks! Let’s catch up.
To Mercedes: I was very excited about my new car and was happy to join the Mbrace family. After these last 10 days, I’m very disappointed. Transfer of ownership should not cost a customer over a week’s worth of time. Customer support should not be helpless. The dealerships should be thoroughly trained. In any case, why couldn’t I just email a copy of my registration and have my VIN added by support? This whole thing was really off-putting and all for remote start that should’ve been included with the car, or programmable to the remote/fob. It’s 2024 folks! Let’s catch up.
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