$$$ and a subpar app
I recently purchased a new home and installed the ADT system because I travel a lot for work and wanted the peace of mind that my house would be protected. The tech walked me through installation and setup and at first, everything worked great…until one day when checking a notification from my back porch camera the app came up with the white screen of death. Only a tiny gray arrow in the bottom left corner appeared and did absolutely nothing when pressed.
Ultimately, I had to delete the app from my phone, redownload it, and reconfigure my notifications and settings afterwards. That worked…for 3 days, and I had to do this all over again.
This will be the THIRD TIME in 2 weeks I’ve had to repeat this process, and now my alerts and notifications don’t appear until hours later.
I almost regret getting this ADT system. What’s the point of dropping several grand on a security system that you can’t even use?? ADT, customers pay a lot of money for installation and for security each month. Surely you have the funds and ability to at least create and maintain a working app? If not, what the heck am I paying for?
Ultimately, I had to delete the app from my phone, redownload it, and reconfigure my notifications and settings afterwards. That worked…for 3 days, and I had to do this all over again.
This will be the THIRD TIME in 2 weeks I’ve had to repeat this process, and now my alerts and notifications don’t appear until hours later.
I almost regret getting this ADT system. What’s the point of dropping several grand on a security system that you can’t even use?? ADT, customers pay a lot of money for installation and for security each month. Surely you have the funds and ability to at least create and maintain a working app? If not, what the heck am I paying for?
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Response from developer
Thank you for reaching out to us! We’re sorry to hear about this experience, and we would like to further assist you in getting this resolved. Please reach out to us directly at Alwaysthere@adt.com. Please include the address/phone number to the account and a copy of your post.
