Mediocre at best
In 15 years of having an iPhone, this may be my first ever app review.
I get logged out of this app probably once or twice a week, and 50% of the time when I open the app it seemingly has no connection to their backend system as I am not able to arm or disarm the app which requires me to force quit the app, reopen it, then arm or disarm. They turned what should be a very simple phone interaction into an absolutely terrible experience.
If I could, I’d get my money back and go with another provider. I may not be able to do that… but I will feverishly advise people avoid ADT. This app is actually garbage, especially considering it’s for a paid service with next to no cost for ADT to support.
I get logged out of this app probably once or twice a week, and 50% of the time when I open the app it seemingly has no connection to their backend system as I am not able to arm or disarm the app which requires me to force quit the app, reopen it, then arm or disarm. They turned what should be a very simple phone interaction into an absolutely terrible experience.
If I could, I’d get my money back and go with another provider. I may not be able to do that… but I will feverishly advise people avoid ADT. This app is actually garbage, especially considering it’s for a paid service with next to no cost for ADT to support.
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Response from developer
Hello. We apologize for the frustrating experiences. Please email us at AlwaysThere@adt.com with details of the service/ account issues. Please include the address and phone number for where the services are located, so we can review further to assist. Thank you.
