This app is so annoying because everyone else’s seems to work but our Pawbo won’t work. We bought it brand new and when we downloaded the app and went through all the steps, we tapped the play button to use the camera, but when we went on we were just stuck on the cat and dog loading screen thingy. We still can hear noise and stuff but we can’t use any of the icons to do anything on the app. So disappointing wish I could give this app a 0 star…
I’m really disappointed that the device will not connect to WiFi. When I tried to go to the site for assistance it says no IP address. For the price we paid I’d expect it to work or at least have assistance with set up. Will be returning the device.
I love the camera itself but this app needs some work. It’s often laggy to the point of the app crashing, the voice feature makes the app completely freeze for several seconds, then speed up to real time and then freeze again. I’ve deleted the app & redownloaded, restarted my device, changed networks for the camera and my phone and restored and set up my phone as new. It’s all the same. The interface is minimal at best and is cluttered. It looks like it was made for an older iOS and then just never updated. I want to love this product but this app REALLY diminishes the overall quality. Hopefully this can be remedied soon but I’m not holding out much hope.
I have been trying to connect for the last 3 months. It just does not work.
Love the function. Can watch my cat where ever I go. Thanks!
I’m rarely able to connect, and when I do, it’s very slow and choppy.
I was able to connect fine, from anywhere, for the first couple of weeks. Now I can’t get it to connect from anywhere except my living room where the pawbo is located. I don’t really need to connect from my living room because I’m right there and can see for myself what my dogs are doing... This has been very disappointing.
Developer Response
Hi Grand fl girl
Really sorry for the inconvenience during these days that caused by our server update. Pawbo Life APP is now ready to upgrade. Please follow the steps below and the video (http://bit.ly/3aUv9ho) to enjoy your Pawbo+.
Step 1: Please upgrade your Pawbo Life Application to the latest version. (Android v1.5.6，iOS v1.5.2)
Step 2: Please open Live View and follow the steps to upgrade your Pawbo+ device. (Once it is completed, the version of your Pawbo+ system will be V3.2.3.) If you found out that you cannot connect to the Live View, please go back to your house, stay next to the Pawbo+, and connect both of your phone and the device to the same 2.4GHz internet. (Usually showed as XX_2G )
Step 3: Enjoy your Pawbo+ and have fun with your fur-babies.
Please find us at our official new website www.PAWBOPET.com or contact us at service@pawbopet.com if you still have problem.
Thanks again and really appreciated.I bought this mid February, 2020. It worked for a week, now it only shows up as ‘disconnected’ I re-installed it, same problem. There’s no support, their site is now in Russian, I will be returning this ASAP. Too bad, it was fun playing with the cats while I’m at work, thanks for nothing Pawbo.
Developer Response
Dear Customer,
Really sorry for the inconvenience during these days that caused by our server update. Pawbo Life APP is now ready to upgrade. Please follow the steps below and the video (http://bit.ly/3aUv9ho) to enjoy your Pawbo+. Step 1: Please upgrade your Pawbo Life Application to the latest version. (Android v1.5.6，iOS v1.5.2) Step 2: Please open Live View and follow the steps to upgrade your Pawbo+ device. (Once it is completed, the version of your Pawbo+ system will be V3.2.3.) If you found out that you cannot connect to the Live View, please go back to your house, stay next to the Pawbo+, and connect both of your phone and the device to the same 2.4GHz internet. (Usually showed as XX_2G ) Step 3: Enjoy your Pawbo+ and have fun with your fur-babies. Please find us at our official new website www.PAWBOPET.com or contact us at service@pawbopet.com if you still have problem. Thanks again and really appreciated. ?!
Who designed this travesty of an app? After connecting for the first time last night I have not been able to re-connect to the video stream. There is no other option to troubleshoot than to click the refresh button or start from the beginning and re-do the entire setup. The FAQ page leads to a 404 error and the rest of the app is absolutely bare. Even when the stream was momentarily working the feed was choppy and blurred and the controls are jerky and poorly responsive. Returning this product and deleting this app ASAP - avoid the headache and just look for another pet cam.
Developer Response
Dear Customer,
Really sorry for the inconvenience during these days that caused by our server update. Pawbo Life APP is now ready to upgrade. Please follow the steps below and the video (http://bit.ly/3aUv9ho) to enjoy your Pawbo+. Step 1: Please upgrade your Pawbo Life Application to the latest version. (Android v1.5.6，iOS v1.5.2) Step 2: Please open Live View and follow the steps to upgrade your Pawbo+ device. (Once it is completed, the version of your Pawbo+ system will be V3.2.3.) If you found out that you cannot connect to the Live View, please go back to your house, stay next to the Pawbo+, and connect both of your phone and the device to the same 2.4GHz internet. (Usually showed as XX_2G ) Step 3: Enjoy your Pawbo+ and have fun with your fur-babies. Please find us at our official new website www.PAWBOPET.com or contact us at service@pawbopet.com if you still have problem. Thanks again and really appreciated.
Jayclay76
CLM0988
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Go Indy colts!!!!!!!!
Grand fl girl
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