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Scheduling is overly confusing and hard to manage
First issue I had was the door was retired by the app before I even had it installed. However the company stood behind their products and replaced the door free of charge, so fantastic customer service there.
That does not however excuse this abysmal app. Setting a schedule is easy, but using it is nearly impossible. The display when in “smart” just shows that it’s in smart mode. Is it locked, unlocked, or what? No idea, it’s just “smart”. As a human I’ve been unable to get the door to open with a tag when the schedule says it should be unlocked (but I can’t tell because it’s just “smart”). I’ve gone to just manually locking and unlocking the door because I can’t trust the app. Certainly not more convenient than just opening a door.Show lessEric2848389
Great idea but doesn’t quite hit the mark
I bought a smart cat flap (which was a nightmare I won’t even go into). However, upon downloading and starting to use the app to manage which cat has what access, I realised that the only way to individually manage different access for my 2 cats was to use schedules. Which gets confusing and should really be simpler. I wanted to be able to have one cat able to come and go as he pleases and the other one to have no access to leave. But there is no way to do this in the app other than with schedules. Seems like they are missing a trick and didn’t actually consult any pet owners or use beta testers when putting the app together. Also don’t buy the smart cat flap if you are putting it in a glass door that has metal in it. The microchip part won’t work and they’ll tell you you need an adaptor (for another £80) which I can’t do as my door is too small). So I’ve decided to try to use the tags to allow me to use the door to it’s full “smart” capabilities. So I ordered a tag for £10. Then they charge me around £10 for postage. For something that could be put in an envelope! They’re charlatans!Show lessmum_in_a_hurry
Not worth it
Constantly has issues with WiFi and network connectivity, pretty much disabling any changes you want to make (like meal schedule times and amounts). Seems like an easy fix with an update, but haven’t heard a peep from the developer. Won’t be buying their products again.Mattybunns